Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
I tweeted less over the holidays, but here are some recent things I shared…
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Facebook memories reminds me of 3 former employer polo shirts I got rid of 5 years ago pic.twitter.com/6Jkqqxllx0
— Mark Graban (@MarkGraban) December 28, 2016
Creating a New “Gold Standard” – Healthcare Supply Chain Best Practices from Other Industries https://t.co/hBTP6HXnsM #Lean
— Mark Graban (@MarkGraban) December 28, 2016
The 1980s and 90s had a "Quality Movement." Was that movement defeated by cost cutting & customers accepting mediocre service & quality?
— Mark Graban (@MarkGraban) December 28, 2016
Gregg Popovich and Tim Duncan's relationship goes far beyond the court. https://t.co/6d48rZClR0 pic.twitter.com/aHea8lyV02
— SportsCenter (@SportsCenter) December 18, 2016
Hear more from @StevenJSpear on healthcare & the improvement of complex systems https://t.co/zZq9Y1piDe pic.twitter.com/b35sE1uCiN
— Mark Graban (@MarkGraban) December 19, 2016
As @DemingSaid, “What counts is the method to achieve a goal.” https://t.co/TRcWvtWiJX #Deming
— Mark Graban (@MarkGraban) December 19, 2016
Looking to make an end-of-year donation that supports a great cause? Consider @batzpatientsafe – #patientsafety pic.twitter.com/AUXb0bLpVz
— Mark Graban (@MarkGraban) December 19, 2016
Front desk caregiver panel @ClevelandClinic asked about standardization. Response? "it makes everything easier" #theccim #lean pic.twitter.com/Vwl8U9k3vB
— Lisa Yerian (@LisaYerianMD) December 19, 2016
#1 via @JJNCOM: Bedrock basic reality when things go tragically wrong in a complex adaptive human system is that there is never just 1 cause
— Paul Levy (@Paulflevy) December 19, 2016
#leanthinking is not about "who messed up", but "why did this happen"? It's not about fault, but about human capabilities and better systems
— Kristen Gandek (@KristenGandek) December 14, 2016
I liked a @YouTube video https://t.co/FGJ7dj2APO Caregivers dramatically reduce wait times
— Mark Graban (@MarkGraban) December 20, 2016
I'm not sure he means it like #Lean as in TPS: “Get lean.” https://t.co/nsQmd09Rbu
— Mark Graban (@MarkGraban) December 20, 2016
Lean Startup Week videos are now available! Catch up on #leanstartup lessons from the conference over the holiday. ? https://t.co/744OaMJlPt pic.twitter.com/GLwq92lXWr
— Lean Startup Co. (@leanstartup) December 20, 2016
By implementing Stop the Line, Wascana Rehabilitation Centre makes safety a priority | BetterHealthCare.ca https://t.co/SeLdOBO6MW
— Trish Livingstone (@trishlivingst) December 20, 2016
A fundamental #lean concept that is missed by so many – safety first!! Empower & engage to improve daily. https://t.co/b3WoGogXBn
— Mark Graban (@MarkGraban) December 20, 2016
When things go wrong, weak leaders look for someone to blame. Servant leaders look in the mirror for what they could have done differently. pic.twitter.com/ndOh6fNtWg
— Ken Blanchard (@kenblanchard) December 20, 2016
One of these data visualizations is crystal clear. The other is super confusing. pic.twitter.com/jKLnrClk8B
— Mark Graban (@MarkGraban) December 21, 2016
Avoid having spectators in problem solving meetings https://t.co/BkDBtUhkSW
— Mark Graban (@MarkGraban) December 21, 2016
“Mrs. Ogura’s primary vision is that: “The company will bring smiles to all employees and customers.””
— Mark Graban (@MarkGraban) December 21, 2016
It's respectful & more effective to explain why if you have to give a directive – to employees or to patients. #Lean pic.twitter.com/4wExyZDoRT
— Mark Graban (@MarkGraban) December 21, 2016
“A hospital that failed a Joint Commission site visit… gets an "A" for patient safety in the same year? ” https://t.co/3M6iVQNBV8
— Mark Graban (@MarkGraban) December 21, 2016
Interesting to see the process https://t.co/RAspYi6sQ7
— Mark Graban (@MarkGraban) December 22, 2016
In sports media, this is called a "hot take" ??? https://t.co/IRXYHkFVQP
— Mark Graban (@MarkGraban) December 22, 2016
#Lean – Totally Looks Like: LEI’s Jim Womack & Skinny Santa https://t.co/aG9ZysMF5T @leandotorg
— Mark Graban (@MarkGraban) December 22, 2016
Late Kindle Christmas present? Practicing Lean by @MarkGraban with a contribution by yours truly https://t.co/lHCML74T0o
— Jamie Flinchbaugh (@flinchbaugh) December 22, 2016
#Lean should have been a priority even without 11% med price increases https://t.co/ikcfcVCBxM
— Mark Graban (@MarkGraban) December 22, 2016
Right response to this: "Too many business executives still see lean thinking as a set of tools, a "program" that employees are force-fed." https://t.co/Wzvw03d3Tz
— Paul Levy (@Paulflevy) December 22, 2016
Then FEMA makes the obligatory "safety is our highest priority" statement https://t.co/9LWT3iuAW4
— Mark Graban (@MarkGraban) December 22, 2016
Empty words: “Food safety is a top priority for us” (unless workers say they are too busy, apparently) https://t.co/go6xDRxWj9
— Mark Graban (@MarkGraban) December 30, 2016
“St. Francis’ goal of continuous quality improvement incorporates concepts of #Lean #Kaizen” https://t.co/dzSCdXNRFr
— Mark Graban (@MarkGraban) December 22, 2016
Only the @NFL would think it makes sense to call it "Thursday Night Football" on a Sunday, as will happen tomorrow.
— Mark Graban (@MarkGraban) December 24, 2016
Buzzword alert via Inc. Magazine pic.twitter.com/6G4VqQUOYd
— Mark Graban (@MarkGraban) December 26, 2016
Listening will make you want a milkshake: https://t.co/esJLaGaAo5 pic.twitter.com/rY9cxJBpIE
— Mark Graban (@MarkGraban) December 26, 2016
#Lean teaches that pricing based on cost + markup is a bad idea. You're not entitled to profit. pic.twitter.com/aohdUVFMZp
— Mark Graban (@MarkGraban) December 26, 2016
People too often jump into solution mode: https://t.co/IeafYMyJeX pic.twitter.com/twD0X2sGo6
— Mark Graban (@MarkGraban) December 26, 2016
A lack of complaints doesn't mean customers are happy pic.twitter.com/7z1xRvm2Dh
— Mark Graban (@MarkGraban) December 27, 2016
Coach Nick Saban claimed to be so focused that he was unaware we had an election. But he didn't ignore Christmas. pic.twitter.com/JTNacRn3IM
— Mark Graban (@MarkGraban) December 27, 2016
Will teams avoid making expensive hiring mistakes like this in the future? pic.twitter.com/OyJcfvQvi6
— Mark Graban (@MarkGraban) December 27, 2016
Did Ivan Rodriguez care most about "runners caught stealing" stat? #LeanStartup #VanityMetric? pic.twitter.com/hSXocwzqEZ
— Mark Graban (@MarkGraban) December 27, 2016
Preventing Physician Burnout Now Available on Amazon https://t.co/F8llK2Ra3r
Preventing Physician Burnout: Curing the Chaos and Returning…
— Paul DeChant, MD/MBA (@PaulDeChantMD) December 26, 2016
My article from 2013: A "#Kaizen" Improvement at a Wine Bar – Is it "Lazy" or Smart? https://t.co/w9Fe06Rdmr #Lean
— Mark Graban (@MarkGraban) December 27, 2016
Research suggests surgeons get better with experience but not all MDs https://t.co/5eRuiI2yEW pic.twitter.com/2HBIlnFmuZ
— Mark Graban (@MarkGraban) December 27, 2016
Principle 1 of The Toyota Way is making decisions for the long term. #Lean https://t.co/HdMQ45s29D
— Mark Graban (@MarkGraban) December 28, 2016
Dr. Romero-Marrero uses CI to improve care for our liver patients @ClevelandClinic Adds card to problem solving system. A3? #lean #theccim pic.twitter.com/jdlWAAIcxT
— Lisa Yerian (@LisaYerianMD) December 29, 2016
My Post & Podcast for @KaiNexus: Everyday Examples of the 8 Wastes of #Lean https://t.co/hHqY1ctJn6
— Mark Graban (@MarkGraban) December 30, 2016
Same question this year: What Are Your New Year’s #Lean Resolutions for 2015? What Problems Are You Solving? https://t.co/J5XTtTXjh7
— Mark Graban (@MarkGraban) December 31, 2016
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.