Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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From 2025: It’s Not the Worker’s Fault – in 1980 or Today (Part 1 of “If Japan Can, Why Can’t We?”) https://t.co/bvNhij3q5T #Deming
— Mark Graban (@MarkGraban) November 28, 2016
Today, a medical assistant apologized for calling me back to the exam room early. No, don't apologize!! It's fine! ?
— Mark Graban (@MarkGraban) November 28, 2016
From 2013: The power of the (#
Lean) startup mindset https://t.co/QgipuLiEOa— Mark Graban (@MarkGraban) November 28, 2016
Early registration pricing for European Lean Healthcare Summit ends Nov. 30! Register by Wednesday for best rates! https://t.co/jQRraXvOnW
— Catalysis (@HCValue) November 28, 2016
So, thanks @MarkGraban for your podcast https://t.co/fJbMNS4eIL and the chance to tout Art Byrne’s new book The Lean Turnaround Action Guide
— Tom Ehrenfeld (@Tomehrenfeld) November 29, 2016
Electric light didn't come from the continuous improvement of candles.#JustThinkAboutItForASecond #thinkdifferent pic.twitter.com/2OuwBkcWXk
— Hans Kainz ⚡ (@HansKainz) November 29, 2016
Facebook reminds me that it was about 7 years ago when I switched https://t.co/jK29XGFcpm to WordPress from Blogger pic.twitter.com/FMWRJtS0Yw
— Mark Graban (@MarkGraban) November 30, 2016
Why cost cutting isn't always the right strategic move for the long term https://t.co/gxzSpq4PN6
— Mark Graban (@MarkGraban) November 30, 2016
From 2015: You Got Them to Do What? Getting a Hospital to Dedicate 16 Weeks of Staff Time to #Lean https://t.co/JYP19B2Lw4
— Mark Graban (@MarkGraban) November 30, 2016
I liked a @YouTube video https://t.co/LMp32n0y25 Karen Martin Keynote at AME 2016 International Conference in Dallas
— Mark Graban (@MarkGraban) November 30, 2016
3 pillars of #Lean transformation at @StClairHospital as shared by Tania Lyon in our @KaiNexus webinar pic.twitter.com/M6rbbMfUnK
— Mark Graban (@MarkGraban) November 30, 2016
Read & Commented — The Key to Successful Process Improvement https://t.co/3Eax8Cy4qv
— Mark Graban (@MarkGraban) November 30, 2016
Online well-being assessment describes a ladder up and down, so the scale of course goes left to right pic.twitter.com/fd9Bblnv7Q
— Mark Graban (@MarkGraban) November 30, 2016
Because layoffs usually help here? “We regularly evaluate staffing to enhance quality of care & patient experience” https://t.co/KcuiozdbOT
— Mark Graban (@MarkGraban) December 1, 2016
Great concept. I really dislike using the word "Oobeya." Almost as much as "war room" when used instead. https://t.co/iiIN4mzhB4
— Mark Graban (@MarkGraban) December 1, 2016
“There’s enormous pressure on discharge teams to get patients out.” (don't do so in uncaring ways) https://t.co/AJugwJknvQ
— Mark Graban (@MarkGraban) December 1, 2016
The Wells Fargo TV ad says "customers who have been impacted" as if it was a tornado, not their mismanagement that harmed some customers.
— Mark Graban (@MarkGraban) December 1, 2016
Now this is a nice way to see #fail as an acronym in continuous learning #toyota #kata @mobius_eu pic.twitter.com/ZhUB5Va6Pr
— Gert Linthout (@GertLinthout) December 1, 2016
When a truck is faster than the internet https://t.co/YjYSYe0uy0
— Mark Graban (@MarkGraban) December 1, 2016
“We’ve got cancer institutes everywhere, cardiac institutes everywhere, but we don’t have patient safety institutes” https://t.co/HEPCsKaQai
— Mark Graban (@MarkGraban) December 2, 2016
VA dentist chose not to follow the standard approach… a time to blame the individual? https://t.co/j3cI3vAynk
— Mark Graban (@MarkGraban) December 2, 2016
But patients aren't cars! ;-) — St. Mary’s No. 1 after acting on flow of staff ideas https://t.co/O3XXFPgM6D #Lean
— Mark Graban (@MarkGraban) December 2, 2016
"Using it long-term tends to create a dog-eat-dog kind of culture." https://t.co/Y5ogPMZAYz
— Mark Graban (@MarkGraban) December 2, 2016
“If you go into surgery, you don’t want your surgeon to think about bonuses, or about statistics,” says @danariely https://t.co/5uNN0niKm1
— Mark Graban (@MarkGraban) December 2, 2016
I was quoted in this article:" What Can Small Farms Learn From a Car Company? | Civil Eats (#Lean) https://t.co/C1tgDT6z9j
— Mark Graban (@MarkGraban) December 2, 2016
“After the fact, we found out [the patient] had been awake during the surgery [due to an error]" https://t.co/HEPCsKaQai #patientsafety
— Mark Graban (@MarkGraban) December 2, 2016
From a year ago — You Can’t Force Anyone to Change Their Minds or Actions | #Lean Blog https://t.co/Ugi8WyXuEP
— Mark Graban (@MarkGraban) December 3, 2016
It seems like human nature to blame and scapegoat. Looking back at 75 years ago this week: https://t.co/s3RECRZEW3
— Mark Graban (@MarkGraban) December 3, 2016
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