Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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From 2025: It’s Not the Worker’s Fault – in 1980 or Today (Part 1 of “If Japan Can, Why Can’t We?”) https://t.co/bvNhij3q5T #Deming
— Mark Graban (@MarkGraban) November 28, 2016
Today, a medical assistant apologized for calling me back to the exam room early. No, don't apologize!! It's fine! ?
— Mark Graban (@MarkGraban) November 28, 2016
From 2013: The power of the (#
Lean) startup mindset https://t.co/QgipuLiEOa— Mark Graban (@MarkGraban) November 28, 2016
Early registration pricing for European Lean Healthcare Summit ends Nov. 30! Register by Wednesday for best rates! https://t.co/jQRraXvOnW
— Catalysis (@HCValue) November 28, 2016
So, thanks @MarkGraban for your podcast https://t.co/fJbMNS4eIL and the chance to tout Art Byrne’s new book The Lean Turnaround Action Guide
— Tom Ehrenfeld (@Tomehrenfeld) November 29, 2016
Electric light didn't come from the continuous improvement of candles.#JustThinkAboutItForASecond #thinkdifferent pic.twitter.com/2OuwBkcWXk
— Hans Kainz ⚡ (@HansKainz) November 29, 2016
Facebook reminds me that it was about 7 years ago when I switched https://t.co/jK29XGFcpm to WordPress from Blogger pic.twitter.com/FMWRJtS0Yw
— Mark Graban (@MarkGraban) November 30, 2016
Why cost cutting isn't always the right strategic move for the long term https://t.co/gxzSpq4PN6
— Mark Graban (@MarkGraban) November 30, 2016
From 2015: You Got Them to Do What? Getting a Hospital to Dedicate 16 Weeks of Staff Time to #Lean https://t.co/JYP19B2Lw4
— Mark Graban (@MarkGraban) November 30, 2016
I liked a @YouTube video https://t.co/LMp32n0y25 Karen Martin Keynote at AME 2016 International Conference in Dallas
— Mark Graban (@MarkGraban) November 30, 2016
3 pillars of #Lean transformation at @StClairHospital as shared by Tania Lyon in our @KaiNexus webinar pic.twitter.com/M6rbbMfUnK
— Mark Graban (@MarkGraban) November 30, 2016
Read & Commented — The Key to Successful Process Improvement https://t.co/3Eax8Cy4qv
— Mark Graban (@MarkGraban) November 30, 2016
Online well-being assessment describes a ladder up and down, so the scale of course goes left to right pic.twitter.com/fd9Bblnv7Q
— Mark Graban (@MarkGraban) November 30, 2016
Because layoffs usually help here? “We regularly evaluate staffing to enhance quality of care & patient experience” https://t.co/KcuiozdbOT
— Mark Graban (@MarkGraban) December 1, 2016
Great concept. I really dislike using the word "Oobeya." Almost as much as "war room" when used instead. https://t.co/iiIN4mzhB4
— Mark Graban (@MarkGraban) December 1, 2016
“There’s enormous pressure on discharge teams to get patients out.” (don't do so in uncaring ways) https://t.co/AJugwJknvQ
— Mark Graban (@MarkGraban) December 1, 2016
The Wells Fargo TV ad says "customers who have been impacted" as if it was a tornado, not their mismanagement that harmed some customers.
— Mark Graban (@MarkGraban) December 1, 2016
Now this is a nice way to see #fail as an acronym in continuous learning #toyota #kata @mobius_eu pic.twitter.com/ZhUB5Va6Pr
— Gert Linthout (@GertLinthout) December 1, 2016
When a truck is faster than the internet https://t.co/YjYSYe0uy0
— Mark Graban (@MarkGraban) December 1, 2016
“We’ve got cancer institutes everywhere, cardiac institutes everywhere, but we don’t have patient safety institutes” https://t.co/HEPCsKaQai
— Mark Graban (@MarkGraban) December 2, 2016
VA dentist chose not to follow the standard approach… a time to blame the individual? https://t.co/j3cI3vAynk
— Mark Graban (@MarkGraban) December 2, 2016
But patients aren't cars! ;-) — St. Mary’s No. 1 after acting on flow of staff ideas https://t.co/O3XXFPgM6D #Lean
— Mark Graban (@MarkGraban) December 2, 2016
"Using it long-term tends to create a dog-eat-dog kind of culture." https://t.co/Y5ogPMZAYz
— Mark Graban (@MarkGraban) December 2, 2016
“If you go into surgery, you don’t want your surgeon to think about bonuses, or about statistics,” says @danariely https://t.co/5uNN0niKm1
— Mark Graban (@MarkGraban) December 2, 2016
I was quoted in this article:" What Can Small Farms Learn From a Car Company? | Civil Eats (#Lean) https://t.co/C1tgDT6z9j
— Mark Graban (@MarkGraban) December 2, 2016
“After the fact, we found out [the patient] had been awake during the surgery [due to an error]" https://t.co/HEPCsKaQai #patientsafety
— Mark Graban (@MarkGraban) December 2, 2016
From a year ago — You Can’t Force Anyone to Change Their Minds or Actions | #Lean Blog https://t.co/Ugi8WyXuEP
— Mark Graban (@MarkGraban) December 3, 2016
It seems like human nature to blame and scapegoat. Looking back at 75 years ago this week: https://t.co/s3RECRZEW3
— Mark Graban (@MarkGraban) December 3, 2016
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.