Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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I am looking forward to this root cause analysis pic.twitter.com/n1kM2Jict5
— Mark Graban (@MarkGraban) October 21, 2016
Wells Fargo Banker Says She Drank 'Bottles' of Hand Sanitizer to Cope With Sales TacticsA https://t.co/ZbOZyopJ4w
— Mark Graban (@MarkGraban) October 21, 2016
“The skeptic in me says, ‘Did it really turn around or did they just make it look OK?’ ” https://t.co/EuSEBbUGQX
— Mark Graban (@MarkGraban) October 17, 2016
2 years ago – I love this story from GM https://t.co/CEiz9vwLj1
— Mark Graban (@MarkGraban) October 17, 2016
Hospital supply room two-bin #kanban. Low tech solution to common problem https://t.co/6RlsnELkYv @MarkGraban @CHD_tweets @TheLeanCEOWay
— Gregory Schmidt (@_GregSchmidt) October 17, 2016
A story from a year ago: https://t.co/dnJQ2w9aZ8
— Mark Graban (@MarkGraban) October 17, 2016
Very touching… https://t.co/bz4IGDyHF2
— Mark Graban (@MarkGraban) October 17, 2016
#Kaizen in Indonesia! #Lean https://t.co/ExSF97mJoS
— Mark Graban (@MarkGraban) October 17, 2016
Good post from @BobEmiliani. I agree that without #Kaizen, you shouldn't call it "#Lean." — Toyota’s One Best Way https://t.co/OLLrilujmU
— Mark Graban (@MarkGraban) October 18, 2016
Science or superstition? — Many medical professionals believe full moons bring chaos to their hospitals https://t.co/i7eVkP8PQN
— Mark Graban (@MarkGraban) October 18, 2016
We have a strong culture of continuous improvement at @KaiNexus, something I'm proud of (but ready to help improve further!) https://t.co/cx6yuZaEzd
— Mark Graban (@MarkGraban) October 18, 2016
More money saving ideas came from frontline employees than managers at Coca-Cola Sweden, said @deanmschroeder #goleanwa pic.twitter.com/ooyWhETvGC
— Results Washington (@ResultsWA) October 18, 2016
This is very powerful. See @HCkaizen book for examples in healthcare https://t.co/fOVMWtv9N5
— Mark Graban (@MarkGraban) October 18, 2016
It seems that #kaizen has been so effectively separated from #Lean that people simply don't care about kaizen these days. https://t.co/OMmfLsVWSD
— Bob Emiliani (@BobEmiliani) October 19, 2016
Never stop improving. #GoLeanWa https://t.co/iARcSG4E1H
— Mark Graban (@MarkGraban) October 19, 2016
Katie Johnston of @CityofTacoma says #lean is about constant improvement, not perfection. Takes a while to get that to sink in #goleanwa pic.twitter.com/Yu5yxL3JUC
— Results Washington (@ResultsWA) October 19, 2016
Faulty ID methods led to surgical error at St. Vincent Hospital – #patientsafety #quality https://t.co/0HCNBiR5zu
— Mark Graban (@MarkGraban) October 19, 2016
The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant. — Max DePree
— Justin Irving (@lead2purpose) October 19, 2016
15 seconds of flu shot value add activity turns into 15 minutes of waste & waiting at the drugstore. And there are no other customers.
— Mark Graban (@MarkGraban) October 20, 2016
Emergency Room Use Stays High In Oregon Medicaid Study https://t.co/F1mk8VFwW1
— Mark Graban (@MarkGraban) October 20, 2016
[UC Berkeley] #lean management research center to investigate streamlining hospital care | The Daily Californian https://t.co/NOV6Q7Ohed
— Mark Graban (@MarkGraban) October 20, 2016
Here's what #quality means to sensei Chika Lambert! #HealthcareQualityWeek pic.twitter.com/HNNWPb6PqZ
— Virginia Mason Inst (@VM_Institute) October 20, 2016
#Lean thinking to cook the pizza closer to the customer? Reducing waiting time (soggy time) in cardboard? https://t.co/CofCo6yri5
— Mark Graban (@MarkGraban) October 20, 2016
From 1 year ago: Confusion over #Lean Manufacturing, Lean Healthcare, and #LeanStartup https://t.co/YxDVsMbQD4
— Mark Graban (@MarkGraban) October 20, 2016
Well hmmm… “The healthcare system, as flawed as it is, saves many more lives than it harms” https://t.co/p720pxZR9U
— Mark Graban (@MarkGraban) October 20, 2016
And more airplanes land safely than crash… https://t.co/C5n2MDwkRH
— Mark Graban (@MarkGraban) October 20, 2016
“…before you put off that trip to the doctor, here are some problems with the [#patientsafety] study.” https://t.co/p720pxIgim
— Mark Graban (@MarkGraban) October 20, 2016
From 2 years ago: #Kaizen Coaching: Don’t Give People Answers, Let Them Learn https://t.co/gHdZ3pbK2G #Lean
— Mark Graban (@MarkGraban) October 21, 2016
3 years ago: If Your Wait Has Been More Than 30 Minutes, Do What? https://t.co/xyudwq4UvO #Lean pic.twitter.com/z2eVkKMDK9
— Mark Graban (@MarkGraban) October 21, 2016
System problem: “some mistakes made by fatigued junior doctors had seriously jeopardised the health of patients.” https://t.co/fT6Ss8ImeV
— Mark Graban (@MarkGraban) October 21, 2016
Next #Lean podcast episode is with @KRCLean4Service, just recorded, Karyn is a delight to speak with. Her book https://t.co/rbE6TPBzIy
— Mark Graban (@MarkGraban) October 21, 2016
New standardized NBA clock system launched “after trying out more than 30 prototypes.” https://t.co/bQ6dPHrCbr
— Mark Graban (@MarkGraban) October 21, 2016
1 year ago: Automakers & Car Dealers Should Survey Customers Who DON’T Buy and Other Car Buying Reflections https://t.co/BzpCBYhj3s
— Mark Graban (@MarkGraban) October 22, 2016
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.