Key Tweets from @MarkGraban Week of October 17: Fast Pizza, Drinking up the Root Cause

Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.

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I am looking forward to this root cause analysis pic.twitter.com/n1kM2Jict5

— Mark Graban (@MarkGraban) October 21, 2016

Wells Fargo Banker Says She Drank 'Bottles' of Hand Sanitizer to Cope With Sales TacticsA https://t.co/ZbOZyopJ4w

— Mark Graban (@MarkGraban) October 21, 2016

“The skeptic in me says, ‘Did it really turn around or did they just make it look OK?’ ” https://t.co/EuSEBbUGQX

— Mark Graban (@MarkGraban) October 17, 2016

2 years ago – I love this story from GM https://t.co/CEiz9vwLj1

— Mark Graban (@MarkGraban) October 17, 2016

Hospital supply room two-bin #kanban. Low tech solution to common problem https://t.co/6RlsnELkYv @MarkGraban @CHD_tweets @TheLeanCEOWay

— Gregory Schmidt (@_GregSchmidt) October 17, 2016

A story from a year ago: https://t.co/dnJQ2w9aZ8

— Mark Graban (@MarkGraban) October 17, 2016

Very touching… https://t.co/bz4IGDyHF2

— Mark Graban (@MarkGraban) October 17, 2016

#Kaizen in Indonesia! #Lean https://t.co/ExSF97mJoS

— Mark Graban (@MarkGraban) October 17, 2016

Good post from @BobEmiliani. I agree that without #Kaizen, you shouldn't call it "#Lean." — Toyota’s One Best Way https://t.co/OLLrilujmU

— Mark Graban (@MarkGraban) October 18, 2016

Science or superstition? — Many medical professionals believe full moons bring chaos to their hospitals https://t.co/i7eVkP8PQN

— Mark Graban (@MarkGraban) October 18, 2016

We have a strong culture of continuous improvement at @KaiNexus, something I'm proud of (but ready to help improve further!) https://t.co/cx6yuZaEzd

— Mark Graban (@MarkGraban) October 18, 2016

More money saving ideas came from frontline employees than managers at Coca-Cola Sweden, said @deanmschroeder #goleanwa pic.twitter.com/ooyWhETvGC

— Results Washington (@ResultsWA) October 18, 2016

This is very powerful. See @HCkaizen book for examples in healthcare https://t.co/fOVMWtv9N5

— Mark Graban (@MarkGraban) October 18, 2016

It seems that #kaizen has been so effectively separated from #Lean that people simply don't care about kaizen these days. https://t.co/OMmfLsVWSD

— Bob Emiliani (@BobEmiliani) October 19, 2016

Never stop improving. #GoLeanWa https://t.co/iARcSG4E1H

— Mark Graban (@MarkGraban) October 19, 2016

Katie Johnston of @CityofTacoma says #lean is about constant improvement, not perfection. Takes a while to get that to sink in #goleanwa pic.twitter.com/Yu5yxL3JUC

— Results Washington (@ResultsWA) October 19, 2016

Faulty ID methods led to surgical error at St. Vincent Hospital – #patientsafety #quality https://t.co/0HCNBiR5zu

— Mark Graban (@MarkGraban) October 19, 2016

The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant. — Max DePree

— Justin Irving (@lead2purpose) October 19, 2016

15 seconds of flu shot value add activity turns into 15 minutes of waste & waiting at the drugstore. And there are no other customers.

— Mark Graban (@MarkGraban) October 20, 2016

Emergency Room Use Stays High In Oregon Medicaid Study https://t.co/F1mk8VFwW1

— Mark Graban (@MarkGraban) October 20, 2016

[UC Berkeley] #lean management research center to investigate streamlining hospital care | The Daily Californian https://t.co/NOV6Q7Ohed

— Mark Graban (@MarkGraban) October 20, 2016

Here's what #quality means to sensei Chika Lambert! #HealthcareQualityWeek pic.twitter.com/HNNWPb6PqZ

— Virginia Mason Inst (@VM_Institute) October 20, 2016

#Lean thinking to cook the pizza closer to the customer? Reducing waiting time (soggy time) in cardboard? https://t.co/CofCo6yri5

— Mark Graban (@MarkGraban) October 20, 2016

From 1 year ago: Confusion over #Lean Manufacturing, Lean Healthcare, and #LeanStartup https://t.co/YxDVsMbQD4

— Mark Graban (@MarkGraban) October 20, 2016

Well hmmm… “The healthcare system, as flawed as it is, saves many more lives than it harms” https://t.co/p720pxZR9U

— Mark Graban (@MarkGraban) October 20, 2016

And more airplanes land safely than crash… https://t.co/C5n2MDwkRH

— Mark Graban (@MarkGraban) October 20, 2016

“…before you put off that trip to the doctor, here are some problems with the [#patientsafety] study.” https://t.co/p720pxIgim

— Mark Graban (@MarkGraban) October 20, 2016

From 2 years ago: #Kaizen Coaching: Don’t Give People Answers, Let Them Learn https://t.co/gHdZ3pbK2G #Lean

— Mark Graban (@MarkGraban) October 21, 2016

3 years ago: If Your Wait Has Been More Than 30 Minutes, Do What? https://t.co/xyudwq4UvO #Lean pic.twitter.com/z2eVkKMDK9

— Mark Graban (@MarkGraban) October 21, 2016

System problem: “some mistakes made by fatigued junior doctors had seriously jeopardised the health of patients.” https://t.co/fT6Ss8ImeV

— Mark Graban (@MarkGraban) October 21, 2016

Next #Lean podcast episode is with @KRCLean4Service, just recorded, Karyn is a delight to speak with. Her book https://t.co/rbE6TPBzIy

— Mark Graban (@MarkGraban) October 21, 2016

New standardized NBA clock system launched “after trying out more than 30 prototypes.” https://t.co/bQ6dPHrCbr

— Mark Graban (@MarkGraban) October 21, 2016

1 year ago: Automakers & Car Dealers Should Survey Customers Who DON’T Buy and Other Car Buying Reflections https://t.co/BzpCBYhj3s

— Mark Graban (@MarkGraban) October 22, 2016