Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Free Webinar I'm hosting on Tuesday: Turning CI and a PMO into an Innovation Team https://t.co/VrDd3od4iK #Lean via @KaiNexus
— Mark Graban (@MarkGraban) September 16, 2016
“By the most generous reading, the NFL’s player-safety mechanisms failed.” https://t.co/lwylj1MhnP
— Mark Graban (@MarkGraban) September 12, 2016
Join me for this #Lean webinar that I'm presenting, sponsored by Cardinal Health… https://t.co/CICxx1cONV pic.twitter.com/8Gf7Vu9417
— Mark Graban (@MarkGraban) September 12, 2016
“Cone Health isn’t alone in using #Lean principles to redesign workflow. ” https://t.co/h1f6G4QpyT
— Mark Graban (@MarkGraban) September 12, 2016
Fascinating post by @kbjanderson: Japanese doctors tapping Toyota experts to learn about TPS / #Lean – https://t.co/QRpBkZbhhN
— Mark Graban (@MarkGraban) September 12, 2016
“We used to blame each individual for errors, and would have just instructed the staff to be careful next time,” https://t.co/A4RLVjW4J2
— Mark Graban (@MarkGraban) September 12, 2016
Tuesday's webinar recording: 10 Commandments for #Lean in Government (and Beyond) – Webinar https://t.co/noTTS3cDFP
— Mark Graban (@MarkGraban) September 16, 2016
I love that our @KaiNexus presenter, Harry Kenworthy, worked directly with Dr. #Deming *and* Toyota in Japan. Great experience.
— Mark Graban (@MarkGraban) September 13, 2016
I love that Kenworthy emphasizes #Lean not just as cost cutting, but capacity expansion. Not just tools, but culture pic.twitter.com/M1bSjfjypb
— Mark Graban (@MarkGraban) September 13, 2016
Kenworthy – in a #Lean culture, employees don't just give ideas to the supervisor, they should participate in implementing them. #Kaizen
— Mark Graban (@MarkGraban) September 13, 2016
Kenworthy made me LOL when he referred to suggestion systems as "rejection systems." Thankfully I was muted. #Lean cc @KaiNexus
— Mark Graban (@MarkGraban) September 13, 2016
Kenworthy cites 20% productivity gain in a government setting using 5S & #Lean.
— Mark Graban (@MarkGraban) September 13, 2016
Kenworthy – #Lean leaders need 1) ability to coach (be coached on this) 2) help people find waste (don't just delegate it), 3) PDCA skills
— Mark Graban (@MarkGraban) September 13, 2016
Why I’m So Excited About the Upcoming #Change Management Workshop for @KaiNexus https://t.co/Qq3lIxSLGk
— Mark Graban (@MarkGraban) September 13, 2016
Service excellence includes publisher shipping me 2 books to review 2 consec days? I will give one away via my blog pic.twitter.com/1W29REIYAI
— Mark Graban (@MarkGraban) September 14, 2016
Kaizen: “Nike brought in doctors… to review which matchups would be problematic for people with colorblindness.” https://t.co/bPgApCvm0E
— Mark Graban (@MarkGraban) September 14, 2016
Sepsis kills more people than acute MI or breast cancer. Where's the awareness? https://t.co/eJ1p6lvSDi
— Dr. Alison S. Clay (@AS_Clay) September 14, 2016
Wells Fargo Opened a Couple Million Fake Accounts https://t.co/BbMzdHi3LW pic.twitter.com/UOja7o1yev
— Mark Graban (@MarkGraban) September 13, 2016
This: “Measurement is sort of an evil genie: It grants your wishes, but it takes them just a bit too literally. ” https://t.co/BbMzdHi3LW
— Mark Graban (@MarkGraban) September 13, 2016
5300 bad employees or a bad system created by bad management? https://t.co/8s6MTCXond
— Mark Graban (@MarkGraban) September 14, 2016
This BS or cluelessness or arrogance or all of the above. pic.twitter.com/JKEdv5Klb7
— Mark Graban (@MarkGraban) September 14, 2016
Seems like an admission that the sales goals, along with high-pressure management, caused this problem. pic.twitter.com/mB72g21hRu
— Mark Graban (@MarkGraban) September 14, 2016
5300 Wells employees get fired, but exec who designed the system gets $125m golden parachute. Seems fair ? pic.twitter.com/vwAAQX38Lc
— Mark Graban (@MarkGraban) September 14, 2016
That "blemish" – maybe the fine should have been paid out of her severance. Oops, not enough. https://t.co/XAOODaCcM4
— Mark Graban (@MarkGraban) September 14, 2016
Reading Wells Fargo CEO's denial of blame is like perusing SNL skit script.
— Tom Peters (@tom_peters) September 14, 2016
Wells Fargo CEO John Stumpf says he will not resign https://t.co/WjZ7X8bZEv via @madmoneyoncnbc
— CNBC (@CNBC) September 14, 2016
But doesn't seem actually accountable. https://t.co/PQnda91nZ9
— Mark Graban (@MarkGraban) September 14, 2016
The Wells Fargo scandal debunks their stated "values." Except I bet they fired 5300 diverse front line employees. pic.twitter.com/rZg8F3OLNs
— Mark Graban (@MarkGraban) September 14, 2016
Yes. Wells Fargo didn't learn this classic #Deming lesson (nor do most companies) https://t.co/24UwIT2Dtv
— Mark Graban (@MarkGraban) September 14, 2016
Watch our improvement story on making a safer workplace: https://t.co/OAOtVW7MQC #continuousimprovement #GoLeanWA pic.twitter.com/VMrIaergU0
— Results Washington (@ResultsWA) September 14, 2016
From a year ago: Take Care of Employees, They Can Take Care of Customers https://t.co/HtGUDv16zP
— Mark Graban (@MarkGraban) September 15, 2016
HHS "has investigated and is investigating hundreds of hospice fraud schemes,” https://t.co/MzmQla8PyI
— Mark Graban (@MarkGraban) September 15, 2016
In one example, 28 of 74 CSP employees at DMC failed to sign in to training, and only 1 in 7 managers. https://t.co/K3RymTp6hJ
— Gary Miles (@GaryMiles_DN) September 15, 2016
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