Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Free Webinar I'm hosting on Tuesday: Turning CI and a PMO into an Innovation Team https://t.co/VrDd3od4iK #Lean via @KaiNexus
— Mark Graban (@MarkGraban) September 16, 2016
“By the most generous reading, the NFL’s player-safety mechanisms failed.” https://t.co/lwylj1MhnP
— Mark Graban (@MarkGraban) September 12, 2016
Join me for this #Lean webinar that I'm presenting, sponsored by Cardinal Health… https://t.co/CICxx1cONV pic.twitter.com/8Gf7Vu9417
— Mark Graban (@MarkGraban) September 12, 2016
“Cone Health isn’t alone in using #Lean principles to redesign workflow. ” https://t.co/h1f6G4QpyT
— Mark Graban (@MarkGraban) September 12, 2016
Fascinating post by @kbjanderson: Japanese doctors tapping Toyota experts to learn about TPS / #Lean – https://t.co/QRpBkZbhhN
— Mark Graban (@MarkGraban) September 12, 2016
“We used to blame each individual for errors, and would have just instructed the staff to be careful next time,” https://t.co/A4RLVjW4J2
— Mark Graban (@MarkGraban) September 12, 2016
Tuesday's webinar recording: 10 Commandments for #Lean in Government (and Beyond) – Webinar https://t.co/noTTS3cDFP
— Mark Graban (@MarkGraban) September 16, 2016
I love that our @KaiNexus presenter, Harry Kenworthy, worked directly with Dr. #Deming *and* Toyota in Japan. Great experience.
— Mark Graban (@MarkGraban) September 13, 2016
I love that Kenworthy emphasizes #Lean not just as cost cutting, but capacity expansion. Not just tools, but culture pic.twitter.com/M1bSjfjypb
— Mark Graban (@MarkGraban) September 13, 2016
Kenworthy – in a #Lean culture, employees don't just give ideas to the supervisor, they should participate in implementing them. #Kaizen
— Mark Graban (@MarkGraban) September 13, 2016
Kenworthy made me LOL when he referred to suggestion systems as "rejection systems." Thankfully I was muted. #Lean cc @KaiNexus
— Mark Graban (@MarkGraban) September 13, 2016
Kenworthy cites 20% productivity gain in a government setting using 5S & #Lean.
— Mark Graban (@MarkGraban) September 13, 2016
Kenworthy – #Lean leaders need 1) ability to coach (be coached on this) 2) help people find waste (don't just delegate it), 3) PDCA skills
— Mark Graban (@MarkGraban) September 13, 2016
Why I’m So Excited About the Upcoming #Change Management Workshop for @KaiNexus https://t.co/Qq3lIxSLGk
— Mark Graban (@MarkGraban) September 13, 2016
Service excellence includes publisher shipping me 2 books to review 2 consec days? I will give one away via my blog pic.twitter.com/1W29REIYAI
— Mark Graban (@MarkGraban) September 14, 2016
Kaizen: “Nike brought in doctors… to review which matchups would be problematic for people with colorblindness.” https://t.co/bPgApCvm0E
— Mark Graban (@MarkGraban) September 14, 2016
Sepsis kills more people than acute MI or breast cancer. Where's the awareness? https://t.co/eJ1p6lvSDi
— Dr. Alison S. Clay (@AS_Clay) September 14, 2016
Wells Fargo Opened a Couple Million Fake Accounts https://t.co/BbMzdHi3LW pic.twitter.com/UOja7o1yev
— Mark Graban (@MarkGraban) September 13, 2016
This: “Measurement is sort of an evil genie: It grants your wishes, but it takes them just a bit too literally. ” https://t.co/BbMzdHi3LW
— Mark Graban (@MarkGraban) September 13, 2016
5300 bad employees or a bad system created by bad management? https://t.co/8s6MTCXond
— Mark Graban (@MarkGraban) September 14, 2016
This BS or cluelessness or arrogance or all of the above. pic.twitter.com/JKEdv5Klb7
— Mark Graban (@MarkGraban) September 14, 2016
Seems like an admission that the sales goals, along with high-pressure management, caused this problem. pic.twitter.com/mB72g21hRu
— Mark Graban (@MarkGraban) September 14, 2016
5300 Wells employees get fired, but exec who designed the system gets $125m golden parachute. Seems fair ? pic.twitter.com/vwAAQX38Lc
— Mark Graban (@MarkGraban) September 14, 2016
That "blemish" – maybe the fine should have been paid out of her severance. Oops, not enough. https://t.co/XAOODaCcM4
— Mark Graban (@MarkGraban) September 14, 2016
Reading Wells Fargo CEO's denial of blame is like perusing SNL skit script.
— Tom Peters (@tom_peters) September 14, 2016
Wells Fargo CEO John Stumpf says he will not resign https://t.co/WjZ7X8bZEv via @madmoneyoncnbc
— CNBC (@CNBC) September 14, 2016
But doesn't seem actually accountable. https://t.co/PQnda91nZ9
— Mark Graban (@MarkGraban) September 14, 2016
The Wells Fargo scandal debunks their stated "values." Except I bet they fired 5300 diverse front line employees. pic.twitter.com/rZg8F3OLNs
— Mark Graban (@MarkGraban) September 14, 2016
Yes. Wells Fargo didn't learn this classic #Deming lesson (nor do most companies) https://t.co/24UwIT2Dtv
— Mark Graban (@MarkGraban) September 14, 2016
Watch our improvement story on making a safer workplace: https://t.co/OAOtVW7MQC #continuousimprovement #GoLeanWA pic.twitter.com/VMrIaergU0
— Results Washington (@ResultsWA) September 14, 2016
From a year ago: Take Care of Employees, They Can Take Care of Customers https://t.co/HtGUDv16zP
— Mark Graban (@MarkGraban) September 15, 2016
HHS "has investigated and is investigating hundreds of hospice fraud schemes,” https://t.co/MzmQla8PyI
— Mark Graban (@MarkGraban) September 15, 2016
In one example, 28 of 74 CSP employees at DMC failed to sign in to training, and only 1 in 7 managers. https://t.co/K3RymTp6hJ
— Gary Miles (@GaryMiles_DN) September 15, 2016
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.