Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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The problem with contaminated instruments "lasted so long some doctors have stopped filing complaints." https://t.co/uGW4FocmIT
— Mark Graban (@MarkGraban) August 26, 2016
Health care and the Toyota Production System – Toyota https://t.co/aucs8HesRE #Lean
— Mark Graban (@MarkGraban) August 22, 2016
I get so tired about "#LeanSigma" mistruths about Lean.. 1) Lean doesn't use data (wrong)… more tweets to follow
— Mark Graban (@MarkGraban) August 22, 2016
2) #LeanSigma says #Lean is only about speed, cost, or efficiency & doesn't address quality — that's dead wrong
— Mark Graban (@MarkGraban) August 22, 2016
3) #LeanSigma says #Lean doesn't address or reduce variation — wrong!
— Mark Graban (@MarkGraban) August 22, 2016
@MarkGraban you should put across another 4 point what #lean does wrong: that do not focus on customer satisfaction or experience – wrong!☺️
— Ania Gugala (@annagugala) August 22, 2016
A little respect goes a long way… https://t.co/lXUaz4KDQn
— Mark Graban (@MarkGraban) August 22, 2016
Reminds me of #Lean thinking & #patientsafety movement… realize we are imperfect… build systems to protect us pic.twitter.com/U99FsSdBcE
— Mark Graban (@MarkGraban) August 22, 2016
Good thinking also for continuous improvement & scientific problem solving… take smart risks pic.twitter.com/KphsX8djhq
— Mark Graban (@MarkGraban) August 22, 2016
Congrats to a friend & great #Lean learner — Dr. Bruce Roe Named St. Boniface Hospital CEO https://t.co/dHoDUYMJt5
— Mark Graban (@MarkGraban) August 22, 2016
Sad story of a declining culture, nothing to celebrate: At Kimberly-Clark, ‘Dead Wood’ Workers Have Nowhere to Hide https://t.co/xRJ9OOvdKi
— Mark Graban (@MarkGraban) August 23, 2016
Shame on Kimberly-Clark for blaming "dead wood." As Peter Scholtes asked, didn't they hire "live trees?" pic.twitter.com/fYzFyBtoUN
— Mark Graban (@MarkGraban) August 23, 2016
Holding workers accountable sounds great, but responsibility for system performance depends mostly on leaders pic.twitter.com/QbsOrB06lM
— Mark Graban (@MarkGraban) August 23, 2016
Circular definition of "how to be a change leader" — be a leader of change pic.twitter.com/TxQiobvCCB
— Mark Graban (@MarkGraban) August 23, 2016
“There’s an exceedingly simple way to get better health care: Choose a better hospital” by @afrakt https://t.co/My0Vriew2B
— Mark Graban (@MarkGraban) August 23, 2016
Please consider donating to help me reach my goal for the Heart Walk in 3 weeks… thanks! https://t.co/Knr7mViwrv
— Mark Graban (@MarkGraban) August 23, 2016
Webinar by @LeanLeaderWay has just started via @kainexus. What causes 95% underperformance / regression rate? pic.twitter.com/99XBzNUII6
— Mark Graban (@MarkGraban) August 23, 2016
Why #lean transformations fail according to @LeanLeaderWay on @KaiNexus webinar pic.twitter.com/v5UGETzElZ
— Mark Graban (@MarkGraban) August 23, 2016
I'm going to ask @LeanLeaderWay which of these 3 is most often missing in attempted #lean transformations pic.twitter.com/scTr9DmPwI
— Mark Graban (@MarkGraban) August 23, 2016
#Lean tools are just nerve endings to tell us how the overall system is working, says @LeanLeaderWay in @KaiNexus webinar
— Mark Graban (@MarkGraban) August 23, 2016
Do #lean transformations fail because organizations don't share these attitudes? (Via @LeanLeaderWay) pic.twitter.com/qWS5j5zdHi
— Mark Graban (@MarkGraban) August 23, 2016
Awful – and not the inmates fault, it seems: Inmates Made Thousands Of Unsafe Helmets For U.S. Troops https://t.co/UYNcfCNqi6
— Mark Graban (@MarkGraban) August 23, 2016
Point of Use inventory & continuous improvement: Collaborative Care – An Inside Look at the ThedaCare System at Work https://t.co/DFplgziY3b
— Mark Graban (@MarkGraban) August 24, 2016
Is this "error proofing" or being a jerk? https://t.co/arvWmLcphx
— Mark Graban (@MarkGraban) August 24, 2016
The Real Lessons of the Red Bead Factory https://t.co/5bKAV9ic96 by @MikeStoecklein and @MarkGraban
— The Deming Institute (@DemingInstitute) August 24, 2016
I'm only through Chapter 8, but I think every healthcare exec needs "Andy & Me and the Hospital" by @authorpascal https://t.co/ImAgH2Vbqx
— Mark Graban (@MarkGraban) August 24, 2016
“Blaming individual doctors for medical errors doesn’t help anyone” https://t.co/Bf3bom8IcR #patientsafety
— Mark Graban (@MarkGraban) August 24, 2016
“It’s not improvement tools that make Toyota successful, it’s the culture of trust.” https://t.co/ayIwjYqzsk #Lean
— Mark Graban (@MarkGraban) August 24, 2016
Giving away 10 free copies of the eBook "Practicing #Lean" — use this link https://t.co/L86O14RsGx
— Mark Graban (@MarkGraban) August 25, 2016
“The data “reported in Massachusetts doesn’t tell us whether medical errors are increasing,’’” https://t.co/UpjLzRsrwb
— Mark Graban (@MarkGraban) August 25, 2016
I need to dig deeper into this series… lots to read: “Dirty, missing instruments plague DMC surgeries” https://t.co/ws8NLjnMWq
— Mark Graban (@MarkGraban) August 25, 2016
Mark Graban with the latest edition of Lean Hospitals at the Lean Accounting & Management Summit #laslms16 pic.twitter.com/pCJGslCWlb
— Lean Insider (@leaninsiderblog) August 26, 2016
#Lean from a company president perspective. Not just tools. A complete change in the way we work. #laslms16 pic.twitter.com/FGbVGyo9uh
— Mark Graban (@MarkGraban) August 26, 2016
#Lean wisdom from Cliff Ransom pic.twitter.com/yMWcq3sJGo
— Mark Graban (@MarkGraban) August 26, 2016
This #Lean message shared by @HonshaDarril is the same as @ericries & #LeanStartup concept pic.twitter.com/eU0oYWFAtl
— Mark Graban (@MarkGraban) August 26, 2016
Great point by Joe Murli that "sustainment" is not the goal, continuous improvement is. #Lean pic.twitter.com/4jhnmo9jkj
— Mark Graban (@MarkGraban) August 26, 2016
"Data without context is meaningless." Prof. Donald J. Wheeler pic.twitter.com/q3Di2Ak1nr
— Mark Graban (@MarkGraban) August 26, 2016
75% of Toyota employees accepted offer to move to North Texas https://t.co/s3uxOc9Fqw
— Mark Graban (@MarkGraban) August 26, 2016
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.