Announcement: I'm going to be away from the blog for the next two weeks due to some international work travel, other than podcast episodes that will be released (and maybe a few short “throwback” posts and a guest post). Have a great Independence Day holiday week to those of you here in the U.S.
Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Good point pic.twitter.com/bgAcsKjWtX
— Mark Graban (@MarkGraban) June 28, 2016
This #Lean "book" really botches definitions of waste…. BADLY… see my replies pic.twitter.com/nOX9Wl92hq
— Mark Graban (@MarkGraban) June 29, 2016
Yes, bad #Lean book, the internet is indeed lousy pic.twitter.com/Oc9w63eCFk
— Mark Graban (@MarkGraban) July 1, 2016
Because bad #Lean book readers LOVE being told to dig around the internet to find examples of what's in the book…
— Mark Graban (@MarkGraban) July 1, 2016
I'm guessing this bad #Lean book would tell a boss THEY decide when it's appropriate for staff to be empowered? pic.twitter.com/MtqrlRwXyU
— Mark Graban (@MarkGraban) July 1, 2016
Because everybody first thinks of Starbucks and Coke when they think #SixSigma. #FAIL #BadBook pic.twitter.com/Wz13WWgenW
— Mark Graban (@MarkGraban) July 1, 2016
Warning signs are not the most effective error proofing, as seen on most jet bridges. #lean pic.twitter.com/VrEPStP8gS
— Mark Graban (@MarkGraban) July 1, 2016
Just got my copy of @MarkGraban's Lean Hospitals – can't wait to dig in! pic.twitter.com/7FXkfINaYz
— Chris R. Chapman (@DerailleurAgile) June 27, 2016
“Some people think they have to choose between quality of care and saving money,” said Dr. David Chand https://t.co/pNn1CBbNRB
— Mark Graban (@MarkGraban) June 27, 2016
Align. Enable. Improve. Basic framework for managing process: https://t.co/OeFtuHRcBF via @ThedaCareHealth @HCValue pic.twitter.com/lHGrLi30au
— NEJM Catalyst (@nejmcatalyst) June 27, 2016
Of course data is suspect on medical error harm… partly because hospitals aren't transparent????? #patientsafety https://t.co/YvB6699q3a
— Mark Graban (@MarkGraban) June 27, 2016
Employee Suggestion Schemes Don’t Have to Be Exercises in Futility https://t.co/Z6nytPKLWp
— Mark Graban (@MarkGraban) June 27, 2016
Tomorrow –> "Performance Evaluation: How Is This Still a Thing?" https://t.co/HUpCrvbQBT by @MikeStoecklein on @LinkedIn #Deming
— Mark Graban (@MarkGraban) June 27, 2016
“an effort to reduce the estimated 70,000 Canadians harmed by medical errors each year,” https://t.co/bdZUzFunGy #patientsafety
— Mark Graban (@MarkGraban) June 28, 2016
Hospital CEO claims “going public with error rates could backfire by making various departments **look bad.**” https://t.co/bdZUzFunGy
— Mark Graban (@MarkGraban) June 28, 2016
“The Joint Commission re-accredited the hospital in January 2016” but a key MD says hospital is unsafe https://t.co/uyaCAuw3g7
— Mark Graban (@MarkGraban) June 28, 2016
"What has #Lean meant to you?" I'd ask "how can people say this doesn't apply to healthcare?" pic.twitter.com/GFlb5AeC3p
— Mark Graban (@MarkGraban) June 28, 2016
2nd: "What has #Lean meant to you?" I'd ask "how can people say this doesn't apply to healthcare?" pic.twitter.com/syS2U5tk5n
— Mark Graban (@MarkGraban) June 28, 2016
A hospital CEO's blog post about #Lean, Virginia Mason, and the Joint Commission: https://t.co/sK4RWzDcCu
— Mark Graban (@MarkGraban) June 28, 2016
Great profile of @IsaacMitchell "Ohno! So Many Opportunities for Improvement!" https://t.co/b0K1GueedU by @MDFoss on @LinkedIn #Lean
— Mark Graban (@MarkGraban) June 29, 2016
"Some managers won’t give feedback for fear of angering employees" – these people shouldn't be managers?? https://t.co/jKkZJrwfXH
— Mark Graban (@MarkGraban) June 29, 2016
Utter BS: “Toyota… #lean production, is about assuring tighter control of a top-down decision-making operation.” https://t.co/T7G3gFroxe
— Mark Graban (@MarkGraban) June 29, 2016
More BS: #Lean as the “model and the hammer to destroy union conditions in every sort of workplace. ” https://t.co/T7G3gFroxe
— Mark Graban (@MarkGraban) June 29, 2016
LeanVets: The 3rd edition of Mark Graban's #Lean Hospitals is now available https://t.co/sofSsaooOI pic.twitter.com/E4N9sAyXSN
— Mark Graban (@MarkGraban) June 30, 2016
Interesting CMO comment: Our MDs say #Lean should be bottom up, but what some mean is really "top-down from the MDs," not teamwork.
— Mark Graban (@MarkGraban) June 30, 2016
Interesting: One risk of a hospital heavily using "traveler" RNs is some full-time RNs get exposed to that & quit to go travel… bad cycle
— Mark Graban (@MarkGraban) June 30, 2016
OH: "A monkey can say hey you're not hitting your metric, do better." Big opportunities for more effective leadership styles.
— Mark Graban (@MarkGraban) June 30, 2016
With #Lean in hospital E.D., MD says "it's like I have another brain." Seeing more patients per day because of better flow. Win/win/win
— Mark Graban (@MarkGraban) June 30, 2016
RNs following #Lean standard work & new daily routines get home on time, actually eat lunch, no longer want to float to other units…
— Mark Graban (@MarkGraban) June 30, 2016
Great to see hospital w/ multiple ex-Toyota-ers improve from Directors with 50 direct reports to adding Group Leader / Team Leaders. #Lean
— Mark Graban (@MarkGraban) June 30, 2016
“[Dr.] Chassin said “zero harm” isn’t a futuristic dream; it’s a goal that’s achievable now.
” https://t.co/D2Nt8bk3iG #patientsafety #lean— Mark Graban (@MarkGraban) June 30, 2016
New @KaiNexus Podcast Episode #39 – Reflections on #Lean #HCSummit16 https://t.co/5jwdafbdrz
— Mark Graban (@MarkGraban) June 30, 2016
39% of potentially harmful medication errors aren’t caught by hospitals’ computer systems https://t.co/gQXJFZksND pic.twitter.com/ha7uqirz3S
— The Leapfrog Group (@LeapfrogGroup) June 27, 2016
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.