Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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"But patients aren't cars!" You're right. And Toyota doesn't understaff the factory like some hospitals do, leading to stress & harm. #Lean
— Mark Graban (@MarkGraban) July 27, 2016
That works on cars but it won't work on our (insert product or service here). Heard this for years, FALSE statement! https://t.co/5MwjyUVSPY
— Robert Rush (@Rushconsulting) July 27, 2016
Join me & @GregHJacobson for "Ask Us Anything" – Episode 9 on #Lean & more… https://t.co/fndboGYt8O
— Mark Graban (@MarkGraban) July 25, 2016
Join me & @leanfrontiers at their upcoming San Antonio event. I'll be speaking on "Practicing #Lean" pic.twitter.com/D6fNOvDTeP
— Mark Graban (@MarkGraban) July 26, 2016
Another example of how posting a sign is not as good as a root cause & corrective action process. #Lean pic.twitter.com/WWztScE3MP
— Mark Graban (@MarkGraban) July 27, 2016
Deeply understanding the customer perspective: CEO of Canadian hospital agrees to overhaul menu https://t.co/Hf4eDKAQH2
— Mark Graban (@MarkGraban) July 25, 2016
The person posting this sign has a point, but also demonstrates poor leadership skills (via LinkedIn) pic.twitter.com/K8QEgNCPkB
— Mark Graban (@MarkGraban) July 25, 2016
If Japan Can, Why Cant We? – 1980 NBC Special Report https://t.co/m8xZx0VAOg #Deming #management
— The Deming Institute (@DemingInstitute) July 25, 2016
#shareyourstory #ptsafety #healthcare pic.twitter.com/mheUMZ46nB
— Louise Batz PSF (@batzpatientsafe) July 22, 2016
#ptsafety #healthcare #meded pic.twitter.com/VvHxkGAZm2
— Louise Batz PSF (@batzpatientsafe) July 20, 2016
Good post by @jeff_roussel of @KaiNexus: A Dirty Rug Reminds Me Why Employees Love Standard Work https://t.co/LQSzkTtkwQ #Lean
— Mark Graban (@MarkGraban) July 25, 2016
Meaningless Work
1. Disconnected
2. No recognition
3. Pointless
4. Unfair
5. Disempowerment
6. No support
7. Unsafehttps://t.co/WOAZsNdRQ0— MITSloan Mgmt Review (@mitsmr) July 25, 2016
Innovations: Software @KaiNexus offers #Lean organizations an assist – but we're not an "online suggestion box" https://t.co/L001cTji6y
— Mark Graban (@MarkGraban) July 26, 2016
Interview: Mark Graban: https://t.co/vuj1NYxdus via @YouTube
— Quality Digest (@QualityDigest) July 22, 2016
Amen to that, so to speak https://t.co/I3J1aoURkb
— Mark Graban (@MarkGraban) July 26, 2016
From 4 years ago – 7 ways #lean healthcare management reduces cost https://t.co/uDwJ31sKuw
— Mark Graban (@MarkGraban) July 26, 2016
Steve Jobs on the power of process (via @SweetProcess website) pic.twitter.com/6wMesX0uRr
— Mark Graban (@MarkGraban) July 26, 2016
.@SixSigmaDaily I can't wear belts with my scrubs. Do you offer a Green Drawstring certification?
— Dr. Les Muda (@DoctorMuda) July 26, 2016
Little's Law is like a law of physics. Violate it at your own risk (and the patient's risk) https://t.co/FB6fj62GAh
— Mark Graban (@MarkGraban) July 26, 2016
“The question that Kobi looked at was – how can I make one hot dog easier to eat?” https://t.co/rewvXhjkda #Lean pic.twitter.com/uj5z32xu3j
— Mark Graban (@MarkGraban) July 27, 2016
A #Lean Transformation From a Struggling ED to Top Notch https://t.co/IBwXlY7g6d by @MaggieMillard88 #Kaizen pic.twitter.com/Tantjh0s0h
— Gregory Jacobson (@GregHJacobson) July 27, 2016
.@chris_mahan Love this: "May you always be dissatisfied with performance, for nothing stops you from growing than feeling you've arrived"
— Mark Graban (@MarkGraban) July 27, 2016
It's obvious email isn't secure. The only truly private communication is stuff you say towards the end of a very long podcast.
— Tim Duffy™ (@TimDuffy) July 27, 2016
Or the end of a blog post full of tweets…
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.