Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Gack! I stumbled across a typo on page 238 of 3rd ed of #Lean Hospitals. Shows 100% inspection not effective pic.twitter.com/Y0ACKciGaz
— Mark Graban (@MarkGraban) June 23, 2016
Are hospitals too worried about copying the methods of #Lean management (what boards look like) instead of grasping the spirit & philosophy?
— Mark Graban (@MarkGraban) June 20, 2016
“Without any transparency of what goes on I don’t think there can be any accountability [or improvement]” https://t.co/z9OJ4J01n0
— Mark Graban (@MarkGraban) June 20, 2016
If you're "implementing #lean," stop asking for answers and start searching for them through your own practice
— Mark Graban (@MarkGraban) June 20, 2016
How's this for "just in time?" In some cities, you can get my paperback book SAME DAY https://t.co/AxFugBb8Pe pic.twitter.com/fZfj10Grxa
— Mark Graban (@MarkGraban) June 20, 2016
Today in charts likely to be inaccurate – home energy use edition pic.twitter.com/AbXacuXR1d
— Mark Graban (@MarkGraban) June 20, 2016
“Medical error as estimated 3rd-leading cause of the death in the U.S. under-recognized… & highly unmeasured."https://t.co/MDtxPdiSK7
— Mark Graban (@MarkGraban) June 20, 2016
What investigation and corrective action has been taken to prevent future fatalities like this sad case? https://t.co/bKaN9DOewh
— Mark Graban (@MarkGraban) June 21, 2016
The newest edition of #Lean Hospitals by @MarkGraban? Your own free copy? Check out how: https://t.co/XJkhmME6Fe pic.twitter.com/FEnvkk0FnR
— Jeffrey Roussel (@jeff_roussel) June 21, 2016
Dr. John Toussaint on #Lean: Effective Process Management for Health Care Systems https://t.co/M9PRkWarfl
— Mark Graban (@MarkGraban) June 21, 2016
"3 Vital Lean #Lessons from Shigeo Shingo" https://t.co/hPbXA1Ytyk by @UttanaOnline on @LinkedIn
— Mark Graban (@MarkGraban) June 21, 2016
The timeless wisdom of Mr. Shingo. It's always better to find the root cause of a problem. #ProblemSolving #Kaizen pic.twitter.com/sgNu1jwFEK
— Collin McLoughlin (@CollinRMc) June 17, 2016
What happened? Or didn't happen here?? –> Virginia Mason is denied full accreditation after lapses https://t.co/Wq8GIhO9jm
— Mark Graban (@MarkGraban) June 22, 2016
From 5 years ago @KaiNexus pic.twitter.com/cqigbweFsV
— Mark Graban (@MarkGraban) June 22, 2016
“Jack Welch’s ‘vitality curve’? No evidence for that at all,” said Mr. Cappelli https://t.co/C7kZuxMI5K
— Mark Graban (@MarkGraban) June 22, 2016
Controversy over healthcare cost cutting in Canada… the right skill levels for the right work or being cheap? https://t.co/hXh1h8ZQti
— Mark Graban (@MarkGraban) June 22, 2016
Everyone talks about wanting to adopt "best practices," but if everybody did that, they'd no longer be "best." Then what? ##Lean #Kaizen
— Mark Graban (@MarkGraban) June 22, 2016
So people still use the cliche of "Google ______ and you find XX million hits" blah blah. That's always been a useless number.
— Mark Graban (@MarkGraban) June 23, 2016
Does firing a group of people really improve the system to prevent future errors? #PatientSafety https://t.co/ivbsbTOaGq
— Mark Graban (@MarkGraban) June 23, 2016
I've stopped renting Chrysler cars because this shifter design is horrible… has caused injuries and deaths https://t.co/T1LdYi29s0
— Mark Graban (@MarkGraban) June 23, 2016
Some draw the conclusion "#Lean doesn't work." They propose spending more. Should I kill my blog & start https://t.co/AL91WtPOrW??
— Mark Graban (@MarkGraban) June 23, 2016
Yeah, this doesn't look good https://t.co/v8NQ1YeQzk
— Mark Graban (@MarkGraban) June 23, 2016
“What makes #Lean difficult is not that it is so complicated but that it is so different from what we’ve learned.” https://t.co/D4qRSOG0oW
— Mark Graban (@MarkGraban) June 23, 2016
Same is true with #lean recipe from Toyota? You can't leave out key ingredients, like respect for people or kaizen pic.twitter.com/yzYQkIOIB6
— Mark Graban (@MarkGraban) June 24, 2016
This spike in passport demand will occur every 10 years. Why not make some good for 11, 12 years? Level it out https://t.co/DpkbqEjBBo
— Mark Graban (@MarkGraban) June 24, 2016
It's also important to think about how freeing up time can impact safety, quality, patient satisfaction too https://t.co/wh07IX0W9I
— Mark Graban (@MarkGraban) June 24, 2016
People who say they're opposed to "#Lean healthcare" are actually against what could be called "mass production healthcare." Big difference
— Mark Graban (@MarkGraban) June 24, 2016
"because now I have this massive fear of fire," https://t.co/LcDvlYCu4y
— Mark Graban (@MarkGraban) June 24, 2016
“And while a sick child isn’t a Camry, Seattle Children’s Hospital has found that [#Lean] can pay off.” https://t.co/pNn1CBbNRB
— Mark Graban (@MarkGraban) June 25, 2016
"Not that long ago, VM was lauded for its safety and quality practices by the Joint Commission." https://t.co/ndpMtcNizx
— Mark Graban (@MarkGraban) June 24, 2016
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.