Key Tweets from @MarkGraban – Week of May 9, 2016: Lean Conference, Patient Safety, My Grandfather

Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.

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Lookalike coffee pods (regular vs decaf) reminds of badly designed medication packaging. Lower risk of harm, though. pic.twitter.com/JKvSqu5Tok

— Mark Graban (@MarkGraban) May 9, 2016

Yet a spokesperson says patient safety is their top priority, as they always do https://t.co/ui1VM9qlzG pic.twitter.com/iaL8r7kRKZ

— Mark Graban (@MarkGraban) May 9, 2016

It's a "good thing" only if the hospital turns the encouraged complaints into actual improvement https://t.co/vDZJWpSUg4

— Mark Graban (@MarkGraban) May 9, 2016

Awesome conversation with Jack Billi and @MarkGraban on QI in healthcare, engaging physicians – audio only https://t.co/NINjpN80Do

— Stephen Davidow, MBA (@stephendavidow) May 9, 2016

#Lean post by @kbjanderson: Japan Gemba Visit – Toyota Memorial Hospital: Part 3 – TPS principles in action https://t.co/JcLcMwx5Zx

— Mark Graban (@MarkGraban) May 9, 2016

By a hospital CEO: Here’s to all the people who make it work…and make it better https://t.co/FJrCu9wQuk #Lean #Kaizen

— Mark Graban (@MarkGraban) May 9, 2016

“They care about the stock price and their paycheck.  They don't care about offering you good service. ” https://t.co/XQkr0sg0dn

— Mark Graban (@MarkGraban) May 10, 2016

Instead of selling, telling and convincing as a #leadership, try to involve, engage, and empower your people asking ?'s at the #gemba #Lean

— *Tracey Richardson* (@Tracey_san) May 10, 2016

If it requires a label like this, it's a poor design. Old lesson from Don Norman. pic.twitter.com/gbdA1LRygX

— Mark Graban (@MarkGraban) May 10, 2016

An anonymous MD writes: “I was so nervous and scared every time I walked into work.” https://t.co/ui1VM9qlzG #patientsafety

— Mark Graban (@MarkGraban) May 10, 2016

Today, we buried my grandfather, who passed away at 93. A kind man. Wonderful father of 4. WWII veteran. Independent nearly to the end.

— Mark Graban (@MarkGraban) May 10, 2016

Words used to describe my late grandfather the past few days: kind, gentleman, generous, helpful, never wanted to be a bother, humble, loved

— Mark Graban (@MarkGraban) May 10, 2016

My grandfather graduated HS in '42. Made munitions. Then served in India for two years. Came home. Raised a family. Never complained.

— Mark Graban (@MarkGraban) May 10, 2016

My grandfather & 4 brothers all served simultaneously during WW II. All managed to come home safely.

— Mark Graban (@MarkGraban) May 10, 2016

My grandfather worked for Ohio Edison, trimming trees around power lines. Did the hardest jobs. Never had an accident doing dangerous work.

— Mark Graban (@MarkGraban) May 10, 2016

My grandfather passed on Saturday, age 93. About 10 years ago, he did 15 pull-ups because my uncle asked him if he could still do one.

— Mark Graban (@MarkGraban) May 10, 2016

Last for now in grandpa tweetstorm. Last year at 92 he followed my dad up a ladder onto the roof. The odds of me falling would be higher.

— Mark Graban (@MarkGraban) May 10, 2016

Same applies to #Lean & culture change — If You Want to Lose Weight, You Have to Like Your New Lifestyle https://t.co/aTewvvp6Qf

— Mark Graban (@MarkGraban) May 11, 2016

Ah, the unintended consequences of heavy handed rules. pic.twitter.com/K5Jdii78jf

— Mark Graban (@MarkGraban) May 11, 2016

I'd guarantee they didn't lay people off: Toyota plants resume normal operations after 3-week disruption from quake https://t.co/mKqmEmwYfo

— Mark Graban (@MarkGraban) May 11, 2016

New article for @LeanDotOrg: “Reflections on Hansei” https://t.co/6TQomiQ7G7

— Dan Markovitz (@danmarkovitz) May 11, 2016

Excuses & denial or honesty & improvement? — What happens when a hospital gets an F https://t.co/gjK7lTC8gz

— Mark Graban (@MarkGraban) May 11, 2016

Applies to #lean or #sixsigma training or "belt" programs too pic.twitter.com/1O7pVw2V8I

— Mark Graban (@MarkGraban) May 11, 2016

Hospital CEO: "I don't have to know everything & know every answer… the most humbling thing… allowing experts to be the experts." #Lean

— Mark Graban (@MarkGraban) May 12, 2016

Interesting — Yelp is actually pretty good at hospital ratings – STAT https://t.co/rBuVRr6Tjf

— Mark Graban (@MarkGraban) May 11, 2016

It's great being at the @leanfrontiers #Lean HR and TWI Summit in San Antonio today and tomorrow. Tweets to follow. #twihr16

— Mark Graban (@MarkGraban) May 12, 2016

From #twihr16 & @leanfrontiers – who is your "they?" How do we help them get it? pic.twitter.com/MCtSe6uZCA

— Mark Graban (@MarkGraban) May 12, 2016

#TWIHR16 Mike Wroblewski: "Fear the Gemba Walking Dead" as they are "Mindlessly applying Lean." One bite & you're infected too.

— Mark Graban (@MarkGraban) May 12, 2016

#TWIHR16 Mike Wroblewski: "Fear the Gemba Walking Dead" as they are "Mindlessly applying Lean." One bite & you're infected too.

— Mark Graban (@MarkGraban) May 12, 2016

#TWIHR16 Wroblewski: "I can't spend an hour a day in the Gemba… OK, then do two hours!" #Lean #Kaizen

— Mark Graban (@MarkGraban) May 12, 2016

It's powerful (yet rare) when you see a culture of continuous improvement in healthcare. #Lean #Kaizen #twihr16 pic.twitter.com/D524CKHjv7

— Mark Graban (@MarkGraban) May 12, 2016

Wilburn at #TWIHR16: Solving small problems builds the muscles to solve big problems." #Lean #Kaizen

— Mark Graban (@MarkGraban) May 12, 2016

Dr. Flaspohler: "#TWI will do more to improve the health of our national than anything we in healthcare can do." #TWIHR16 #Lean

— Mark Graban (@MarkGraban) May 12, 2016

Toyota's global vision – high on purpose & serving society (not being #1 automaker in size as they had for a while) pic.twitter.com/8b0h6JOS7W

— Mark Graban (@MarkGraban) May 12, 2016

“My father-in-law was in the hospital recently, and each day something went wrong, but fortunately nothing fatal. ” https://t.co/eL4gIcWdme

— Mark Graban (@MarkGraban) May 12, 2016

#Deming wisdom shared by @Gemba_Ron #twihr16 pic.twitter.com/jP1tZUpTJR

— Mark Graban (@MarkGraban) May 12, 2016