Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Lookalike coffee pods (regular vs decaf) reminds of badly designed medication packaging. Lower risk of harm, though. pic.twitter.com/JKvSqu5Tok
— Mark Graban (@MarkGraban) May 9, 2016
Yet a spokesperson says patient safety is their top priority, as they always do https://t.co/ui1VM9qlzG pic.twitter.com/iaL8r7kRKZ
— Mark Graban (@MarkGraban) May 9, 2016
It's a "good thing" only if the hospital turns the encouraged complaints into actual improvement https://t.co/vDZJWpSUg4
— Mark Graban (@MarkGraban) May 9, 2016
Awesome conversation with Jack Billi and @MarkGraban on QI in healthcare, engaging physicians – audio only https://t.co/NINjpN80Do
— Stephen Davidow, MBA (@stephendavidow) May 9, 2016
#Lean post by @kbjanderson: Japan Gemba Visit – Toyota Memorial Hospital: Part 3 – TPS principles in action https://t.co/JcLcMwx5Zx
— Mark Graban (@MarkGraban) May 9, 2016
By a hospital CEO: Here’s to all the people who make it work…and make it better https://t.co/FJrCu9wQuk #Lean #Kaizen
— Mark Graban (@MarkGraban) May 9, 2016
“They care about the stock price and their paycheck. They don't care about offering you good service. ” https://t.co/XQkr0sg0dn
— Mark Graban (@MarkGraban) May 10, 2016
Instead of selling, telling and convincing as a #leadership, try to involve, engage, and empower your people asking ?'s at the #gemba #Lean
— *Tracey Richardson* (@Tracey_san) May 10, 2016
If it requires a label like this, it's a poor design. Old lesson from Don Norman. pic.twitter.com/gbdA1LRygX
— Mark Graban (@MarkGraban) May 10, 2016
An anonymous MD writes: “I was so nervous and scared every time I walked into work.” https://t.co/ui1VM9qlzG #patientsafety
— Mark Graban (@MarkGraban) May 10, 2016
Today, we buried my grandfather, who passed away at 93. A kind man. Wonderful father of 4. WWII veteran. Independent nearly to the end.
— Mark Graban (@MarkGraban) May 10, 2016
Words used to describe my late grandfather the past few days: kind, gentleman, generous, helpful, never wanted to be a bother, humble, loved
— Mark Graban (@MarkGraban) May 10, 2016
My grandfather graduated HS in '42. Made munitions. Then served in India for two years. Came home. Raised a family. Never complained.
— Mark Graban (@MarkGraban) May 10, 2016
My grandfather & 4 brothers all served simultaneously during WW II. All managed to come home safely.
— Mark Graban (@MarkGraban) May 10, 2016
My grandfather worked for Ohio Edison, trimming trees around power lines. Did the hardest jobs. Never had an accident doing dangerous work.
— Mark Graban (@MarkGraban) May 10, 2016
My grandfather passed on Saturday, age 93. About 10 years ago, he did 15 pull-ups because my uncle asked him if he could still do one.
— Mark Graban (@MarkGraban) May 10, 2016
Last for now in grandpa tweetstorm. Last year at 92 he followed my dad up a ladder onto the roof. The odds of me falling would be higher.
— Mark Graban (@MarkGraban) May 10, 2016
Same applies to #Lean & culture change — If You Want to Lose Weight, You Have to Like Your New Lifestyle https://t.co/aTewvvp6Qf
— Mark Graban (@MarkGraban) May 11, 2016
Ah, the unintended consequences of heavy handed rules. pic.twitter.com/K5Jdii78jf
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— Mark Graban (@MarkGraban) May 11, 2016
I'd guarantee they didn't lay people off: Toyota plants resume normal operations after 3-week disruption from quake https://t.co/mKqmEmwYfo
— Mark Graban (@MarkGraban) May 11, 2016
New article for @LeanDotOrg: “Reflections on Hansei” https://t.co/6TQomiQ7G7
— Dan Markovitz (@danmarkovitz) May 11, 2016
Excuses & denial or honesty & improvement? — What happens when a hospital gets an F https://t.co/gjK7lTC8gz
— Mark Graban (@MarkGraban) May 11, 2016
Applies to #lean or #sixsigma training or "belt" programs too pic.twitter.com/1O7pVw2V8I
— Mark Graban (@MarkGraban) May 11, 2016
Hospital CEO: "I don't have to know everything & know every answer… the most humbling thing… allowing experts to be the experts." #Lean
— Mark Graban (@MarkGraban) May 12, 2016
Interesting — Yelp is actually pretty good at hospital ratings – STAT https://t.co/rBuVRr6Tjf
— Mark Graban (@MarkGraban) May 11, 2016
It's great being at the @leanfrontiers #Lean HR and TWI Summit in San Antonio today and tomorrow. Tweets to follow. #twihr16
— Mark Graban (@MarkGraban) May 12, 2016
From #twihr16 & @leanfrontiers – who is your "they?" How do we help them get it? pic.twitter.com/MCtSe6uZCA
— Mark Graban (@MarkGraban) May 12, 2016
#TWIHR16 Mike Wroblewski: "Fear the Gemba Walking Dead" as they are "Mindlessly applying Lean." One bite & you're infected too.
— Mark Graban (@MarkGraban) May 12, 2016
#TWIHR16 Mike Wroblewski: "Fear the Gemba Walking Dead" as they are "Mindlessly applying Lean." One bite & you're infected too.
— Mark Graban (@MarkGraban) May 12, 2016
#TWIHR16 Wroblewski: "I can't spend an hour a day in the Gemba… OK, then do two hours!" #Lean #Kaizen
— Mark Graban (@MarkGraban) May 12, 2016
It's powerful (yet rare) when you see a culture of continuous improvement in healthcare. #Lean #Kaizen #twihr16 pic.twitter.com/D524CKHjv7
— Mark Graban (@MarkGraban) May 12, 2016
Wilburn at #TWIHR16: Solving small problems builds the muscles to solve big problems." #Lean #Kaizen
— Mark Graban (@MarkGraban) May 12, 2016
Dr. Flaspohler: "#TWI will do more to improve the health of our national than anything we in healthcare can do." #TWIHR16 #Lean
— Mark Graban (@MarkGraban) May 12, 2016
Toyota's global vision – high on purpose & serving society (not being #1 automaker in size as they had for a while) pic.twitter.com/8b0h6JOS7W
— Mark Graban (@MarkGraban) May 12, 2016
“My father-in-law was in the hospital recently, and each day something went wrong, but fortunately nothing fatal. ” https://t.co/eL4gIcWdme
— Mark Graban (@MarkGraban) May 12, 2016
#Deming wisdom shared by @Gemba_Ron #twihr16 pic.twitter.com/jP1tZUpTJR
— Mark Graban (@MarkGraban) May 12, 2016
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Mark Graban
Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.