Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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From 2007 when I realized locked suggestion boxes are dumb: A Different "Lock Box" https://t.co/4OcXD6bjmz #Lean #Kaizen
— Mark Graban (@MarkGraban) May 2, 2016
At work, everyone thinks they know what the problems are, few know the causes fewer know how to problem solve and fewer have courage to try.
— Stephen Parry (@LeanVoices) May 2, 2016
Consultant error + government bureaucracy + typical management mindsets = "forced" layoffs? https://t.co/LFvOSKoHQH
— Mark Graban (@MarkGraban) May 2, 2016
“Toyota Memorial Hospital's foundation is it's people.” https://t.co/Scj2IGtjTH #Lean by @kbjanderson
— Mark Graban (@MarkGraban) May 2, 2016
I have a similar setup for iMac keyboard & trackpad batteries, rotating through charger https://t.co/nr5ByklcGb
— Mark Graban (@MarkGraban) May 2, 2016
“As Nakao-san says: “When #kaizen stops, everything stops.”” https://t.co/zbRlGkFgqR #Lean by @BobEmiliani
— Mark Graban (@MarkGraban) May 2, 2016
“Lean is not inherently easy for the Japanese, just as it isn’t inherently easy for most of us…” https://t.co/Scj2IGtjTH by @kbjanderson
— Mark Graban (@MarkGraban) May 2, 2016
Medication error, not caught by multiple individuals, leads to a patient death after discharge https://t.co/2UDCSRRhiN #patientsafety
— Mark Graban (@MarkGraban) May 2, 2016
Some #Lean healthcare results Dr. Jack Billi will share tomorrow in webinar – register here: https://t.co/BbYzqMUmKG pic.twitter.com/Fx0CYlCfEd
— Mark Graban (@MarkGraban) May 2, 2016
From tomorrow's webinar, Dr. Jack Billi cites @StevenJSpear https://t.co/BbYzqMUmKG #Lean pic.twitter.com/5LZVVqANFb
— Mark Graban (@MarkGraban) May 2, 2016
Tomorrow's webinar – what is a culture of continuous improvement in healthcare? https://t.co/BbYzqMUmKG #Lean pic.twitter.com/2VAyzgkq2V
— Mark Graban (@MarkGraban) May 3, 2016
#Lean healthcare would mean NOT overburdening nurses and other caregivers. We need to do better pic.twitter.com/kjgMoCp6jq
— Mark Graban (@MarkGraban) May 3, 2016
In today's webinar, Dr. Jack Billi connects #Lean to healthcare and MD thinking https://t.co/BbYzqMUmKG pic.twitter.com/0JGd86DZbm
— Mark Graban (@MarkGraban) May 3, 2016
The excuse for coverups?? “One bad event would taint the hospital with all the good things that we do well.” https://t.co/Zsd6d3Napz
— Mark Graban (@MarkGraban) May 3, 2016
Why Brigham and Women's Hospital is blogging about its mistakes https://t.co/Q1A35j6Vze #patientsafety
— Mark Graban (@MarkGraban) May 3, 2016
Dr. Jack Billi: At Univ of Michigan medical school, #Lean is a 2nd year elective course, about 10% choose to take it, learn by doing
— Mark Graban (@MarkGraban) May 3, 2016
“nothing unusual, until her body was shipped to the wrong funeral home.” https://t.co/9dyGJTu3Hr
— Mark Graban (@MarkGraban) May 3, 2016
We typically problem solve for the 10% above the water line rather than working on the 90%. @cherryl_paul pic.twitter.com/wPa0H7OS7p
— Cherryl Paul (@cherryl_paul) May 3, 2016
“hospital leadership is the root of the problem… eliminating the peaks & valleys requires significant change.” https://t.co/y4wGWdKYOx
— Mark Graban (@MarkGraban) May 3, 2016
@MarkGraban @o_matthias1 Pleased to see #lean hospitals news item in Ireland, even if they do use Toyota as a hook. pic.twitter.com/k6KtaAVlyK
— Anthony Alexander (@Antonmars23) May 1, 2016
Don't feel the need to have all the answers. Respect & engage those who do the work. https://t.co/2udtJuXRZT
— Mark Graban (@MarkGraban) May 4, 2016
"Patients Are Not Cars – And Yet "#Lean" Works in Healthcare Because Lean Isn't About Building Cars" https://t.co/qd5XfuwKtq
— Mark Graban (@MarkGraban) May 4, 2016
I was wowed by seeing ping pong tables at Yahoo HQ in 1999, now it seems so cliché https://t.co/XdNvHDR5I4
— Mark Graban (@MarkGraban) May 4, 2016
How else to compete? #Lean perhaps? pic.twitter.com/UE9JEmyK9Z
— Mark Graban (@MarkGraban) May 4, 2016
These are somewhat "unknowable numbers" due to lack of transparency, but it's a serious problem to be solved https://t.co/JRDIakpErn
— Mark Graban (@MarkGraban) May 4, 2016
“rewarding hospitals of mediocre quality was hardly the stated goal when the ACA created financial incentives ” https://t.co/DpZMcJxUxe
— Mark Graban (@MarkGraban) May 4, 2016
Warning: “without your CEO involved, there was never a management system set up to support the [#Lean] wins” https://t.co/XIl9OWdquU
— Mark Graban (@MarkGraban) May 4, 2016
Sad: “It was degrading as a human being… We weren’t treated as individuals. We were treated in this robot way” https://t.co/FlKnqxdaB4
— Mark Graban (@MarkGraban) May 4, 2016
The startup who emailed me this is the anti-#Deming apparently. pic.twitter.com/4FDXZlXEK7
— Mark Graban (@MarkGraban) May 4, 2016
‘It’s Discouraging’ — Sure is. Hospitals say they've put in lots of effort, but are they changing the right things? https://t.co/kx0XGUTQdU
— Mark Graban (@MarkGraban) May 5, 2016
Staffing levels must account for the time required to do this. Don't make people cut corners due to lack of time. https://t.co/OMESHM8HHJ
— Mark Graban (@MarkGraban) May 5, 2016
Interesting to wonder about the limitations of extrapolating to entire US population. https://t.co/8LVvMIq1QI
— Mark Graban (@MarkGraban) May 5, 2016
Transparency expert @DrMartyMD says, physicians should lead the #qualityimprovement discussion #tmamtg https://t.co/CC82ZMjgow
— Texas Medical Assoc. (@texmed) April 18, 2016
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.