Lean leadership isn’t just about asking people how to fix problems–it’s about asking them what problems matter most. When leaders shift from telling to asking, they unlock intrinsic motivation, deeper engagement, and more sustainable improvement. This lesson came through clearly during my recent work with Franciscan Health and their Kaizen efforts. We had a great time at Franciscan St. Francis Health this week. We had the “Kaizen Live!” class and workshop Monday through Wednesday. Yesterday, … Continue reading Asking, Not Telling: How Lean Leaders Learn What Problems Really Matter