TL;DR: Franciscan Health built a lasting culture of continuous improvement by patiently practicing Kaizen every day–not as a program, but as a way of thinking. Over time, consistent leadership behaviors, frontline engagement, and psychological safety led to more than 27,000 improvements and stronger staff ownership. In today’s high-pressure healthcare environment, their approach shows how developing people is the most sustainable path to better care, efficiency, and morale. I want to express my gratitude to Joe … Continue reading How Franciscan Health Built a Culture of Continuous Improvement Through Kaizen