Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Blame Culture: More Dangerous Than You’d Think https://t.co/csHvarlPGq pic.twitter.com/owbRbNdlRi
— James Lawther (@SquawkPoint) March 5, 2016
CEO of @AmericanAir says “airline must take better care of its employees as part of taking care of customers” https://t.co/2bZ1s5RtZq
— Mark Graban (@MarkGraban) March 7, 2016
"You likely have to get management approval for a $500 expense… but you can call a 1 hour meeting with 20 people and no one notices."
— Vala Afshar (@ValaAfshar) March 7, 2016
Remember, if an employee pulls the "andon cord," don't get upset at them for speaking up or slowing down production #Quality first. #Lean
— Mark Graban (@MarkGraban) March 7, 2016
Nobody should toil at a meaningless job. Lean works to cut waste and make jobs meaningful.https://t.co/KVYVg6XKAv pic.twitter.com/uhn1oEC8bL
— Steve Bollinger (@stevenbookman) February 29, 2016
Had another exchange with a misguided Lean Six Sigma practitioner who insists that Lean = speed & SS = quality. Tiring.
— Karen Martin (@KarenMartinOpEx) March 7, 2016
Virtual seats available for the sold out 2016 Lean Transformation Summit! #lean16 https://t.co/3YToGGzD41 pic.twitter.com/f2Ce52nUmR
— Lean Enterprise Inst (@LeanDotOrg) March 7, 2016
Tales of suggestion boxes… not surprised. #Kaizen is a far different process – #Lean pic.twitter.com/RPhrfBsdci
— Mark Graban (@MarkGraban) March 8, 2016
@MarkGraban Thanks for intro to this Japanese hospital. Many take-aways re #lean & #quality improvement in #Japan. https://t.co/vg6R4AVF2f
— Katie Anderson (@kbjanderson) March 8, 2016
Not just England: “it is well known that there is massive under-reporting of #patientsafety incidents.’ https://t.co/ZWUzRwCDXJ
— Mark Graban (@MarkGraban) March 8, 2016
Checklists, #Lean, same story: “New research says surgical checklists don't actually save lives. They do, though.” https://t.co/y8IFj2zhNI
— Mark Graban (@MarkGraban) March 8, 2016
When “nurses are working 8, 10 or even 12 hours without a break, patients are at risk.” https://t.co/zEpsQeGjNN #patientsafety
— Mark Graban (@MarkGraban) March 8, 2016
“It’s all about getting middle mgmt to listen to front line employees & place value in the feedback they give us” https://t.co/2bZ1s5RtZq
— Mark Graban (@MarkGraban) March 8, 2016
No, @realDonaldTrump, this is not the definition of leadership in the modern business world (or today's military) pic.twitter.com/R5bqZV8E8J
— Mark Graban (@MarkGraban) March 8, 2016
Taiichi Ohno origins of #lean notion of "no layoffs due to lean" philosophy pic.twitter.com/pXHWCJ4ron
— Mark Graban (@MarkGraban) March 9, 2016
Taiichi Ohno would not have forced meaningless standards on MDs. He would have them write standardized work. #Lean pic.twitter.com/wjxLhpHxdG
— Mark Graban (@MarkGraban) March 9, 2016
Be more successful with major #change initiatives, via my fun, interactive workshop in DFW https://t.co/pLPBPM5o53 via @Eventbrite
— Mark Graban (@MarkGraban) March 9, 2016
Lament from a MD healthcare executive: "Too many [other] leaders are using #Lean as a weapon" for just cutting costs. Ugh.
— Mark Graban (@MarkGraban) March 9, 2016
Next week is Patient Safety Week. As CEO Gary Kaplan, MD, notes, we're all patients #unitedforpatientsafety @theNPSF pic.twitter.com/GqVCxlZ2qG
— Virginia Mason (@VirginiaMason) March 8, 2016
The CEO of JC Penney laments how too many managers don't listen to employees – let's hope he can change that! pic.twitter.com/FHYr1CZcYm
— Mark Graban (@MarkGraban) March 9, 2016
New chapter added to "Practicing #Lean" – reflections from the British auto industry on #Lean & TQM https://t.co/YMzh5AS0fC
— Mark Graban (@MarkGraban) March 9, 2016
Join me in Denver 4/26: Healthcare: Beyond Events to Daily Continuous Improvement https://t.co/qHkQoeQL2O #Lean #Kaizen
— Mark Graban (@MarkGraban) March 10, 2016
Way to go! Great to see continuous improvement taking place. https://t.co/lWUBtFzoIa
— Mark Graban (@MarkGraban) March 10, 2016
Has #Lean really gotten this off track in Saskatchewan? https://t.co/hFXzfh9g4N
— Mark Graban (@MarkGraban) March 10, 2016
Looks like a #Lean strategy deployment board at Hill Country Hospital via PBS https://t.co/4ZlWHNu9wQ pic.twitter.com/RDrqahbqTm
— Mark Graban (@MarkGraban) March 11, 2016
Hill Country Memorial hospital uses #Lean methods & won a Baldrige National Quality Award https://t.co/4ZlWHNu9wQ pic.twitter.com/FPPk4mZcE8
— Mark Graban (@MarkGraban) March 11, 2016
Fantastic @nytimes article on #5Whys #Toyota Production System. https://t.co/p7HTLKn7vp @MarkGraban
— Eric Bricker, MD (@DrEricB) March 11, 2016
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.