Key Tweets from @MarkGraban – Week of February 1, 2016: Humility, Errors, Leadership, & Bern v. Hill
Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Great leaders begin with a foundation of humility. #leadership
— S Max Brown (@smaxbrown) January 30, 2016
As in "I have to send nurses home early" or " We have to lay off employees." It's a choice. https://t.co/H3tS3rejTC
— Mark Graban (@MarkGraban) January 31, 2016
So much for “evidence-based policymaking”—we can’t even get quotations right. #Deming https://t.co/fPffoBmGj0
— Mark Graban (@MarkGraban) February 1, 2016
Now $100 off: Check out "DFW – ExperienceChange" #Change Management Simulation & Workshop" https://t.co/pLPBPM5o53 #Lean
— Mark Graban (@MarkGraban) February 1, 2016
Leaders, pause to build capacity in your team or forever be exhausted by always having to have the answer.
— David Marquet (@ldavidmarquet) February 1, 2016
Not all #Lean efforts are truly Lean in spirit, philosophy and mindset, just as some "democracies" are democracy in name only.
— Mark Graban (@MarkGraban) February 1, 2016
The Secret to Enduring Competitive Advantage: What Game Changers Know https://t.co/W3OBKoTCPK via @experiencepoint
— Mark Graban (@MarkGraban) February 1, 2016
10 things to know about medical errors https://t.co/mWLjch6nrc #patientsafety
— Mark Graban (@MarkGraban) February 1, 2016
The problem is these "myths" are reality in some organizations. It's not "myth," it's "wrong." https://t.co/HeZ0Lex6NQ
— Mark Graban (@MarkGraban) February 1, 2016
"Adhering to the “#lean” system, readmission rates are down 30 percent, staff collaboration is on the rise…" https://t.co/9OnMt9WzCV
— Mark Graban (@MarkGraban) February 2, 2016
#Kaizen Live! 2016 – See a Culture of Continuous Improvement at Franciscan St. Francis https://t.co/xsvFj0t0Zo #Lean
— Mark Graban (@MarkGraban) February 2, 2016
More transparency = more improvement — Hospitals Find a New Way to Say, ‘I’m Sorry’ https://t.co/d1IXymoHxV
— Mark Graban (@MarkGraban) February 2, 2016
Fascinating – reminds me of "Practicing #Lean": Struggle For Smarts? How Eastern & Western Cultures Tackle Learning https://t.co/S4o0N5GtZ9
— Mark Graban (@MarkGraban) February 2, 2016
Front line staff ideas: small #improvements, huge numbers. https://t.co/2TvbvkSX0l by @markgraban #lean #kaizen pic.twitter.com/JP0kXPQ2xc
— Jeffrey Roussel (@jeff_roussel) February 2, 2016
That's not #Lean! “With the Lean program in charge, the staff is run off their feet, and the hospital is dirty,” https://t.co/uTEGRcspcI
— Mark Graban (@MarkGraban) February 2, 2016
Is this happening in your hospital? https://t.co/mAABqrWcFX pic.twitter.com/KrN4eXHUrQ
— Mark Graban (@MarkGraban) February 2, 2016
"Standards should not be forced down from above but rather set by the production workers themselves." Taiichi Ohno https://t.co/utMr6Ivr3G
— John Hunter (@curiouscat_com) January 22, 2016
#Lean — Eliminating Hospital Acquired Infections: Is It Possible? Is It Sustainable? Is It Worth It? https://t.co/FaJKKOCwHR
— Mark Graban (@MarkGraban) February 2, 2016
This LinkedIn ad begs the question about the UNETHICAL ways to get 5-star MD ratings pic.twitter.com/a5HrGOlWk1
— Mark Graban (@MarkGraban) February 2, 2016
I wish hospitals found a better way to reduce costs: Hospitals told to cut staff amid spiralling NHS cash crisis https://t.co/bSHf0folhF
— Mark Graban (@MarkGraban) February 2, 2016
Colbert points to an appropriate use for a column chart, making comparisons. Time series data should be line chart. pic.twitter.com/cKdR3oGpFJ
— Mark Graban (@MarkGraban) February 2, 2016
“the financial meltdown in the NHS now means that the policy [of safe staffing] is being abandoned for hospitals” https://t.co/bSHf0folhF
— Mark Graban (@MarkGraban) February 3, 2016
How #lean really is a method for #continuousImprovement and innovation. https://t.co/PmCozD8wH7 by @markgraban pic.twitter.com/xFx0uu6a1j
— Maggie Millard (@MaggieMillard88) February 3, 2016
Saskatchewan Health Minister Dustin Duncan says NDP accusations regarding #Lean are wrong | 620 CKRM https://t.co/bFvGIZXXTy
— Mark Graban (@MarkGraban) February 3, 2016
"They don't pay me to run around and waste energy," says an NFL player on ESPN Radio. Same is true of hospital employees. #Lean
— Mark Graban (@MarkGraban) February 3, 2016
“The reason football is so dangerous is that the men making the decisions are not the ones getting hit.” https://t.co/47ZeAsEi05
— NYT Magazine (@NYTmag) February 3, 2016
Learn how to get buy-in for improvement in this free webinar on Feb. 16! https://t.co/ZgGPM1hVbx pic.twitter.com/hB9Oqy8lbD
— KaiNexus (@KaiNexus) February 3, 2016
UK: Woman dies in surgery after spelling error delays blood supply https://t.co/2fwfcM5pz6 #patientsafety
— Mark Graban (@MarkGraban) February 3, 2016
My post for @KaiNexus: Engaging Staff in Improvement is Actually the Toyota Way, Too https://t.co/37MesiDy25 #Lean
— Mark Graban (@MarkGraban) February 4, 2016
There are probably 5 key questions for #hospitals to ask but this is a good start – https://t.co/H4qyZTRV3x #lean
— Karen Martin (@KarenMartinOpEx) February 4, 2016
Good for healthcare OR home building: “Before you cut anything else, cut the staggering waste in your system.” https://t.co/NELAGc16NR
— Mark Graban (@MarkGraban) February 4, 2016
Process? "untrained & overwhelmed volunteers, confused voters, cramped precinct locations, a lack of voter forms ” https://t.co/YJD8jET0iU
— Mark Graban (@MarkGraban) February 4, 2016
Hooray! 150 readers for "Practicing #Lean"! https://t.co/YMzh5AAoR2 pic.twitter.com/soVxBIXmaG
— Mark Graban (@MarkGraban) February 4, 2016
Who doesn't enjoy a little #RootCauseAnalysis humor from time to time. Thanks @MarkGraban for this (modified) gem! pic.twitter.com/B7j0W3Oq93
— Tim Rawson (@noswar) February 3, 2016
Nursing home shut down: “State reports show patients were found with severe bedsores, lying in their own filth.” https://t.co/YdmOJtT0Dk
— Mark Graban (@MarkGraban) February 5, 2016
Again more of a rant than a post.
"Lean observations from an old guy, vol. 16" by @Rushconsulting on @LinkedIn https://t.co/2FNfzHLro8— Robert Rush (@Rushconsulting) February 5, 2016
Yesterday's adventure in home building: the construction manager made a fairly significant design change without asking. #FAIL
— Mark Graban (@MarkGraban) February 5, 2016
Why is there so much more interest in #Lean than #Kaizen (engaging everybody in continuous improvement)? pic.twitter.com/3cFMAHKth4
— Mark Graban (@MarkGraban) February 5, 2016
If #Lean was being debated in the US presidential primaries like it is up in Saskatchewan's election cycle pic.twitter.com/mUFWtNyIX9
— Mark Graban (@MarkGraban) February 5, 2016
It's like L.A.M.E. or "Fake #Lean" — "Unlean Lean." Good to see Drew speaking out about this… https://t.co/zudCstYC4n
— Mark Graban (@MarkGraban) February 5, 2016
“Lean efforts [for the Marines] are geared at increasing combat readiness and supporting the warfighter,” not cost https://t.co/RB0iGZ2mYU
— Mark Graban (@MarkGraban) February 5, 2016
Hard to improve with this mindset and cost cutting: "my education budget has been cut to the bone." Unlimited budget for errors, apparently.
— Mark Graban (@MarkGraban) February 5, 2016
After my builder experience, I walk past houses and now wonder, "How many stupid errors were committed and how many weren't fixed?"
— Mark Graban (@MarkGraban) February 5, 2016
My home builder's website declares they have the highest quality in America. Doubtful. Or really sad if that's true.
— Mark Graban (@MarkGraban) February 5, 2016
Our home's construction manager said that errors are always going to occur & that's just the way it always is. Reminds me of a bad hospital.
— Mark Graban (@MarkGraban) February 5, 2016
I've always said "I would never have the patience to build a house" and it turns out I was right. #KnowThyself
— Mark Graban (@MarkGraban) February 5, 2016
Which is more expensive? Walk away from home builder contract or don't walk away & keep suffering errors & delay & who knows what?
— Mark Graban (@MarkGraban) February 5, 2016
March 15: DFW – "ExperienceChange" Change Management Simulation & Workshop https://t.co/pLPBPLNMGt #lean
— Mark Graban (@MarkGraban) February 3, 2016
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.