Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Saying "Hey everyone, we need to cut costs!" doesn't work nearly as well as "Let's make our work easier!" Cost is the end result. #Kaizen
— Mark Graban (@MarkGraban) February 12, 2016
Toyota philosophy explained by their Jamie Bonini. If your "#Lean" effort is failing or angering people, check this pic.twitter.com/a5oR85soQf
— Mark Graban (@MarkGraban) February 7, 2016
If your organization's unofficial mantra is "we'll save money, no matter how much it costs us," how can you change that? #Lean #Kaizen
— Mark Graban (@MarkGraban) February 8, 2016
Thanks to the generous buyer who chose to pay more for "Practicing #Lean." More $$ to @batzpatientsafe. pic.twitter.com/NLcetiyvYd
— Mark Graban (@MarkGraban) February 7, 2016
"Support of top management is not sufficient… action is required" W. Edwards Deming https://t.co/KSoB1HTCe4 #leadership
— The Deming Institute (@DemingInstitute) February 8, 2016
Learn how to get buy-in for improvement in this free webinar on Feb. 16! https://t.co/1DzJqIy8IY pic.twitter.com/ynkm208ehQ
— KaiNexus (@KaiNexus) February 8, 2016
If you walk by something that is not up to standards then you have created a new lower standard.#leadership #leader pic.twitter.com/BrweRZbCl1
— Paul McGillicuddy (@phmcgillicuddy) February 5, 2016
This April: #Kaizen Live! On-Site Experience, Franciscan St. Francis Health system https://t.co/UK6V8C0kZn
— Mark Graban (@MarkGraban) February 8, 2016
Be Brave Enough.. @10MillionMiler #inspiration #leadership #motivation #conversation #quote RT @JLCTeamUnity pic.twitter.com/gNy22MyImR
— Wright Thurston (@10MillionMiler) February 5, 2016
A disfection error compounded by an error in not properly reporting the error. Will "re-traiing" really help?? https://t.co/TavyFnSUrH
— Mark Graban (@MarkGraban) February 8, 2016
Red pen is out. Editing continues on 3rd edition of my book "Lean Hospitals." pic.twitter.com/8DGI4EbaAY
— Mark Graban (@MarkGraban) February 9, 2016
Question I asked at the end of this post: https://t.co/TFxbUatyQg pic.twitter.com/0wwYN5e2Ny
— Mark Graban (@MarkGraban) February 9, 2016
#TooSoon? pic.twitter.com/UeqgvLAqGK
— Mark Graban (@MarkGraban) February 9, 2016
Oh, so NOW hospitals don't want to raise prices for this? Citing huge patient load, NY nurses seek rules on staffing https://t.co/EpSQS6dSDN
— Mark Graban (@MarkGraban) February 9, 2016
It's so great to support the mission and work of @batzpatientsafe pic.twitter.com/m2g1jmc8es
— Mark Graban (@MarkGraban) February 9, 2016
Our ebook "Practicing Lean" will eventually also be a paperback. Here is an early proof. pic.twitter.com/Ti1b8qdTKn
— Mark Graban (@MarkGraban) February 10, 2016
“In my experience with Dr. #Deming, his message to top management was "Heal thyself." ” https://t.co/lNQJIQ6SXq
— Mark Graban (@MarkGraban) February 10, 2016
Toyota Attitude shared by Mr. Wil James, Pres. TMMK and Dan Antis, VP of Mfg TMMK. Great #leadership discussion pic.twitter.com/vZ9J2oxxiK
— Sam MacPherson (@LeanLeaderWay) February 9, 2016
A cynical look back on #Deming and others from FORTUNE pic.twitter.com/zqVgq1ZbPa
— Mark Graban (@MarkGraban) February 10, 2016
Received this advice today, ask "If you owned this hospital, what would you change about YOUR job to make it easier for YOU to do your job?"
— Mark Graban (@MarkGraban) February 10, 2016
"If you can't measure it, you can't manage it." We hear that a lot. But measuring something doesn't mean you know how to improve it.
— Mark Graban (@MarkGraban) February 11, 2016
#Kaizen makes such intuitive sense to managers. But they often fear heir executives won't really support it directly lead the culture change
— Mark Graban (@MarkGraban) February 11, 2016
"Lean is not just a toolbox …Standardized (processes) doesn't mean identical" @MarkGraban
— Bashir Rawas (@Bashir_Rawas) February 11, 2016
"Our focus must now be on returning to financial balance, without compromising patient care” from NHS Improvement is totally backwards
— Rob Worth (@Rob_Worth) February 12, 2016
From 2015 – New #Lean & #Lean Startup Candy Hearts for Valentine’s Day – #LeanValentine https://t.co/9PI5GJgc8S
— Mark Graban (@MarkGraban) February 12, 2016
Well that's reassuring: “the hospital told him the [cancer] blunder fell within its two per cent error margin.” https://t.co/y3mSTCdnqa
— Mark Graban (@MarkGraban) February 12, 2016
Good read: How Layoffs are an Affront to Process Improvement https://t.co/mZSfQWLszn #Lean #Toyota
— Mark Graban (@MarkGraban) February 13, 2016
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.