Ask This Question (Not This One) When Trying to Improve a Stable System

As I’ve done before (and written about), I’ll be facilitating the famed “Deming Red Bead Experiment” on Thursday at the Society for Health Systems annual conference. See this pages with notes and slides. The intent of the exercise is to help people see and understand common cause variation in a system. Different participants dip their … Continue reading Ask This Question (Not This One) When Trying to Improve a Stable System