Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See theprevious installments of Key Tweets here.
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We must accept finite disappointment, but never lose infinite hope. – Martin Luther King, Jr. pic.twitter.com/xNX2sBMKMO
— Leadership Platform (@LeadershipPform) January 18, 2016
Using #Lean tools in a culture of fear or top-down command-and-control thinking is most likely a waste of time. Don't bother.
— Mark Graban (@MarkGraban) January 18, 2016
Me: "#Lean is patient centered"
MD: "Not at my hospital…"
Me: "Then that's not really Lean."Repeating that conversation over and over.
— Mark Graban (@MarkGraban) January 18, 2016
Me: "#Lean engages people in improvement"
MD: "Not at my hospital…"
Me: "Then that's not really Lean."Repeat that conversation over &…
— Mark Graban (@MarkGraban) January 18, 2016
Me: "#Lean is not cost cutting"
MD: "It is at MY hospital…"
Me: "Then that's not really Lean."Repeating that conversation over and over.
— Mark Graban (@MarkGraban) January 18, 2016
A Toyota leader says it's a #Lean culture if "people are going home and telling their spouse how much they were respected at work today"
— Mark Graban (@MarkGraban) January 18, 2016
.@SusanHouckClark Or better: pic.twitter.com/KSp3K7HnzO
— Mark Graban (@MarkGraban) January 18, 2016
Submit more… what's a good hashtag? #RedneckLean? #FakeLean? pic.twitter.com/NKiW6v1C4k
— Mark Graban (@MarkGraban) January 18, 2016
Last one for now… #FakeLean #RedneckLean pic.twitter.com/ecNqRn9Kxv
— Mark Graban (@MarkGraban) January 18, 2016
What is #VisualManagement? It's Not Just Visual… It's Management, Too https://t.co/YywkK7pHV0 by @markgraban #lean pic.twitter.com/pNaQRbhpvg
— Gregory Jacobson (@GregHJacobson) January 18, 2016
A Doctor’s Perspective on #Lean in Healthcare: Top 5 Observations https://t.co/27Cn6jQI2O
— Mark Graban (@MarkGraban) January 18, 2016
Not all MDs agree with @groopman's view of and/or experience with #Lean https://t.co/dV3m6vijgb pic.twitter.com/Mtc2rwDL9K
— Mark Graban (@MarkGraban) January 19, 2016
“Toyota leadership wants workers to understand that the company is not the property of management but of everyone.” https://t.co/2I0pDIk4KL
— Mark Graban (@MarkGraban) January 19, 2016
Good post from @kainexus – Common Ways You Might Be Sabotaging Your Own Improvement Culture https://t.co/rg24AGe1k2
— Mark Graban (@MarkGraban) January 19, 2016
Great article from 2013: John Toussaint, Mayo Proceedings, on “The Promise of #Lean in Health Care” https://t.co/Np2aYSqXO6
— Mark Graban (@MarkGraban) January 19, 2016
It's not just cost!! “To find more cost-cutting solutions, and improve efficiency, the hospital switched to #Lean ” https://t.co/fFRCeo4LyN
— Mark Graban (@MarkGraban) January 20, 2016
“Rother and Shook never intended to make VSM a standard tool that every #Lean implementation team… use ” https://t.co/4rzQjA3fK1
— Mark Graban (@MarkGraban) January 20, 2016
I liked a @YouTube video https://t.co/zciQfuWR1t Lean & Continuous Improvement: Q&A… Ask Us Anything Part 4, with Mark Graban & Greg
— Mark Graban (@MarkGraban) January 20, 2016
This statement will be true at what level of detail? Are the surgeons driving this? https://t.co/VO4tYEaYuU pic.twitter.com/fxRywv6iJh
— Mark Graban (@MarkGraban) January 20, 2016
MDs think they are complaining about #Lean, but are really criticizing old school GM mass production style of mgmt pic.twitter.com/F2zivush3z
— Mark Graban (@MarkGraban) January 20, 2016
Your local hospital is more likely managed like the GM of 30 years ago than the Toyota of today. #Lean
— Mark Graban (@MarkGraban) January 20, 2016
"Management won't let us do quality work because they push us to make the numbers." Said by GM workers 1995 & some MDs today. Sad. #Lean
— Mark Graban (@MarkGraban) January 20, 2016
Some of the MDs who complain about "#Lean production" methods are really complaining about old "mass production" mindsets in their hospitals
— Mark Graban (@MarkGraban) January 20, 2016
More MDs are speaking up to agree that #Lean is not Taylorism https://t.co/dV3m6v0IoD pic.twitter.com/TBgbn0eLxU
— Mark Graban (@MarkGraban) January 21, 2016
Just a few more days to register: "ExperienceChange Change Management Simulation & Workshop" https://t.co/Gj3HxCzbe8 #Lean
— Mark Graban (@MarkGraban) January 21, 2016
Children's Hospital in Troy, MI designed with “#Lean technique called integrated facility design,” https://t.co/cNrxYq4FOn
— Mark Graban (@MarkGraban) January 21, 2016
Don’t Set Process Without Input from Frontline Workers https://t.co/OdoeEAA2tL #Lean
— Mark Graban (@MarkGraban) January 21, 2016
If you somehow think that #Lean is about hospital administrators pressuring you to work faster, that's not what Lean really is about.
— Mark Graban (@MarkGraban) January 21, 2016
If you somehow think that #Lean is about hospital administrators telling you how to practice medicine, that's also not really Lean.
— Mark Graban (@MarkGraban) January 21, 2016
If you somehow think that #Lean is about not having enough time to properly care for patients in a caring way, that's also not what Lean is
— Mark Graban (@MarkGraban) January 21, 2016
Lets talk about 'Experience Change' https://t.co/AfBzCusW8C #sixsigma #healthcare
— Six Sigma.us (@6sigmaus) January 20, 2016
Video: Institute for Healthcare Improvement: How Does #Lean Compare to IHI's Approach to QI? https://t.co/a0Y4fjfZid
— Mark Graban (@MarkGraban) January 21, 2016
Such a widespread problem that healthcare professionals feel like they don't have any input into how work is done pic.twitter.com/WX7VvR46VT
— Mark Graban (@MarkGraban) January 22, 2016
What Berwick described as bad factory management (1989) still too common in 2016 hospitals https://t.co/pXWkkidFCT pic.twitter.com/8JsDuPcM4k
— Mark Graban (@MarkGraban) January 22, 2016
Recent MD critics of #Lean in healthcare would benefit from reading the book "Toyota Culture" pic.twitter.com/cIViZNVjFG
— Mark Graban (@MarkGraban) January 22, 2016
Would you like to #ExperienceChange with @MarkGraban? Join him on Jan 27 in San Antonio, TX! https://t.co/vnA8AbJpna pic.twitter.com/4kJe8dhaIF
— ExperiencePoint (@experiencepoint) January 22, 2016
10 Ways That #Lean Concepts Respect & Support Healthcare Staff https://t.co/EOkeYtEXSm
— Mark Graban (@MarkGraban) January 22, 2016
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.