In this episode, Dr. John Toussaint explains why Lean healthcare transformation fails when it’s treated as a set of tools instead of a leadership responsibility. Drawing on his experience as former CEO of ThedaCare, he discusses CEO accountability, patient safety, payment reform, and the management systems required to sustain improvement. For episode #236, things are a little different. Today, I wanted to share a video discussion between my friends Ted Stiles and John Toussaint, MD. Ted … Continue reading John Toussaint on CEO-Led Lean Healthcare Transformation and Patient Safety