Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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I'll give credit to @IAmSteveHarvey for admitting his mistake & not making excuses — Wrong contestant crowned at Miss Universe 2015 @CNN
— Mark Graban (@MarkGraban) December 21, 2015
Seems like that card could have been error proofed or better designed. Tiny text to read live on TV? https://t.co/jCqv8yQrkt
— Mark Graban (@MarkGraban) December 21, 2015
@MarkGraban @MissUniverse there's more than one type of lean……………………………… lolz #errorproof pic.twitter.com/yeZ8o1x3Va
— feelingthepast (@feelingthepast) December 22, 2015
New #LeanMeme! Steve Harvey, #LeanSigma Belt Certifier… https://t.co/8xBCytM8uM #lean #leanstartup
— Mark Graban (@MarkGraban) December 26, 2015
MD: “It is “unacceptable that such a small percentage of people are being told” about errors” https://t.co/R4MnNlxGQ0 #patientsafety
— Mark Graban (@MarkGraban) December 21, 2015
Thanks to Paul Akers, of @2SecondLean for contributing to "Practicing #Lean" & promoting https://t.co/Lv6W70bOsD pic.twitter.com/xWBCLHOvvg
— Mark Graban (@MarkGraban) December 21, 2015
Lead Efforts to Improve Healthcare Quality @ the Healthcare Systems Process Improvement Conference #shs2016 @shsinfo pic.twitter.com/fc5QSKHyct
— Karl Kraebber, DSHS (@KarlKraebber) December 21, 2015
#Lean — Dr. Patricia Gabow Receives Shingo Research and Professional Publication Award https://t.co/BJBuoZm5Hf
— Mark Graban (@MarkGraban) December 21, 2015
Awesome — UMass Memorial — “more than 20,000 ideas submitted and implemented in FY 2014 and FY 2015” http://every… pic.twitter.com/aLvCnl1cyf
— Mark Graban (@MarkGraban) December 21, 2015
Last week we shared an entire audiobook, "Lean Health," by Paul Akers. Perfect for those long holiday road trips! https://t.co/gT06RZjk3j
— Gemba Academy (@GembaAcademy) December 21, 2015
An exercise for you to try #agile pic.twitter.com/cRR7JtI6aJ
— I Can Haz Agile? (@agile_memes) December 22, 2015
Chipotle could've been more proactive, but are they better than hospitals at reducing risk? https://t.co/ocFiAbeyco pic.twitter.com/M3CVqPU9jb
— Mark Graban (@MarkGraban) December 23, 2015
.@MarkGraban Chipotle, to their credit, doesn't make indefensible statements like "Well, some customers are just going to get sick."
— Mark Graban (@MarkGraban) December 23, 2015
Lean provides a way to prevent physician burnout https://t.co/tNRea5P0nU pic.twitter.com/o9ZivHPeL8
— Kevin Pho, M.D. (@kevinmd) December 23, 2015
.@glennwhit @kevinmd Yes @PaulDeChantMD gets it. As the comments in article show, too many hospitals are doing "fake #lean."
— Mark Graban (@MarkGraban) December 23, 2015
I sure feel like a grinch clicking "report spam" when I get vapid "happy holidays!" emails from a company I don't even know. (1/2)
— Mark Graban (@MarkGraban) December 23, 2015
I'm not sure how violating anti-spam laws and sending generic holiday email greetings is considered "good marketing" by anyone. (2/2)
— Mark Graban (@MarkGraban) December 23, 2015
Lively comments on white coats blog https://t.co/N4zi5Ntswa Several wisely note issue of scrubs in & out of hospital. #ptsafety
— Peter Pronovost (@PeterPronovost) December 22, 2015
First time I've had an MD send a survey after an appointment. Question is if they do anything with feedback. pic.twitter.com/mxBgzB7hqU
— Mark Graban (@MarkGraban) December 24, 2015
Sick to death of senior docs believing unsafe work hours & systemic bullying made them better doctors. Neither of them improve patient care
— Dr Ash (@dr_ashwitt) December 22, 2015
New Risks at Rural Hospitals – death rates higher for orthopedic surgeries at critical access hospitals? https://t.co/lWmv9AoyM7
— Mark Graban (@MarkGraban) December 26, 2015
“Always treat your employees exactly as you want them to treat your best customers.” – Stephen R. Covey #custexp pic.twitter.com/naShQlw7UH
— Claudio Toyama (@ClaudioGT) December 26, 2015
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.