Key Tweets from @MarkGraban – Week of December 14, 2015: Holiday Prius, Lean Videos, What’s Kaizen Really?
Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Christmas in LA – lights on a Prius pic.twitter.com/dU0mdv7Egz
— Mark Graban (@MarkGraban) December 13, 2015
"Profit and growth come from customers that boast about your product and service – the loyal customer." Dr. Deming https://t.co/bZ62I7HKLR
— The Deming Institute (@DemingInstitute) December 14, 2015
New chapter added — Practicing #Lean https://t.co/TJahHa2Y5P via @leanpub
— Mark Graban (@MarkGraban) December 14, 2015
From 2011: Improving Health Care Quality Through Signs or Systems? | Quality Digest https://t.co/u3GNk08tu7 #Lean #PatientSafety
— Mark Graban (@MarkGraban) December 14, 2015
A successful #kaizen event does not have just an "action plan" as an outcome. Actually test some changes. Improve! #lean
— Mark Graban (@MarkGraban) December 15, 2015
They trained 4 green belts & then didn't give them time to any improvement. I wonder why #lean didn't work" there?
— Mark Graban (@MarkGraban) December 15, 2015
Lack of eye contact hurts patient satisfaction – Is Your Doctor Getting Too Much Screen Time? https://t.co/ViGnVy2PtX
— Mark Graban (@MarkGraban) December 15, 2015
Results from the @HCValue members, using #Lean to improve healthcare pic.twitter.com/EG1iy9BUPD
— Mark Graban (@MarkGraban) December 15, 2015
Toyota Leadership Lessons: Part 6 – Coach like you are making sushi https://t.co/Knl3Tqosan #Lean by @kbjanderson
— Mark Graban (@MarkGraban) December 15, 2015
The "Lean Six Sigma Institute" doesn't understand #Lean if they say #SixSigma is needed for quality improvement https://t.co/ZNRaG5Ccug
— Mark Graban (@MarkGraban) December 15, 2015
#Lean: A Comprehensive Approach To The Transformation Our Health Care System Needs https://t.co/r7tGJ0uCDX
— Mark Graban (@MarkGraban) December 15, 2015
These long shifts cause problems… the nurse “started my 14-hour shift…” https://t.co/z5kDIurQXq
— Mark Graban (@MarkGraban) December 15, 2015
Yeah, this is a big problem too. Kaizen events or daily #kaizen all need to be built around PDSA https://t.co/cxux6pALUI
— Mark Graban (@MarkGraban) December 15, 2015
Webinar: How Leadership Commitment and a Systematic Approach Spread Improvement – YouTube https://t.co/kovNeX8Zlg #Lean
— Mark Graban (@MarkGraban) December 16, 2015
"Hurley reduced its re-admissions in congestive heart failure patients by 47 percent during the trial." https://t.co/ADrsA7eFIo via @po_st
— Mark Graban (@MarkGraban) December 16, 2015
If the book is about "Kaizen" and it's 500 pages about "Kaizen Events," that shows a pretty weak understanding of Kaizen & #Lean.
— Mark Graban (@MarkGraban) December 16, 2015
You can't inspect in quality — Elf Jack In The Box https://t.co/WDjKng7pwY h/t @karenmartinopex #Lean #Deming
— Mark Graban (@MarkGraban) December 16, 2015
.@chris_mahan That's why I wish the C in DMAIC stood for "Continuously Improve." I'd like #SixSigma much better if that were the case.
— Mark Graban (@MarkGraban) December 16, 2015
.@GoalsGains I was at an NHS hospital where previous consultant forced change on pathology staff. It didn't stick. https://t.co/3oF2D41DEb
— Mark Graban (@MarkGraban) December 16, 2015
It's difficult to practice in a #healthcare system that does not follow a protocol–it can even kill. #Lean matters. https://t.co/nGpgzlGyqn
— Gene Lindsey (@DrGLindsey) December 14, 2015
Kaizen transforms waste into effective and useful work. This is an expression of our respect for humanity – Toyota 1985 #Lean #Respect
— Rob van Stekelenborg (@dumontis) December 16, 2015
Recording: #Lean & #Kaizen: Q&A… Ask Us Anything Part 3, with me & @GregHJacobson of @KaiNexus https://t.co/cT0kQabgwj
— Mark Graban (@MarkGraban) December 16, 2015
“Carrots and sticks should go back to where they belong: the refrigerator and the forest.” Dr Berwick #IHI #27Forum #leadership
— S Max Brown (@smaxbrown) December 9, 2015
'You can't delegate the leadership aspects of #Lean. You have to be directly involved as CEO.' – John Toussaint, MD https://t.co/IPTKBsjpCl
— Mark Graban (@MarkGraban) December 16, 2015
“your book being obsolete the day it’s published.” https://t.co/2hVE8lSqs0
— Mark Graban (@MarkGraban) December 17, 2015
Rate still too high? — Hospital medication errors halved by automated system https://t.co/h2RLMxTIB6
— Mark Graban (@MarkGraban) December 17, 2015
Faulty data?? Study: W-B General Hospital posts higher than expected mortality rates https://t.co/7QSo0S2OFS
— Mark Graban (@MarkGraban) December 17, 2015
I found this little parody on 5S very funny! https://t.co/GKwQ7nVmB1 Check it out. Thanks @MarkGraban for sharing it. #lean
— Operating Excellence (@opxdirect) December 17, 2015
Good #Lean discussion here: I'm Michael Ballé, Ask Me Anything https://t.co/CqbO1fjTst cc @Michael_Balle @Tomehrenfeld
— Mark Graban (@MarkGraban) December 17, 2015
#Lean, Direct from Toyota — “The Toyota Production System” https://t.co/srQTIs8jhW pic.twitter.com/iBwDGW1NL5
— Mark Graban (@MarkGraban) December 17, 2015
"Everyone has one boss… The customer." — Don't call Wolfgang Puck a celebrity chefhttps://t.co/sddTiTofDv pic.twitter.com/YhZKra42l8
— Mark Graban (@MarkGraban) December 17, 2015
Toyota leader: “…you will never get [#Lean], the tool is simple but the application as a system is not.” https://t.co/e7n0HHbeBp
— Mark Graban (@MarkGraban) December 18, 2015
Great stuff from @GregHJacobson: Continuous Improvement Management Advice from 6 Fortune Cookies https://t.co/9evlXlhhSW cc @kainexus
— Mark Graban (@MarkGraban) December 18, 2015
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.