Key Tweets from @MarkGraban – Week of November 23, 2015: Starbuck Drips, GE Dumps Annual Reviews, Bad Books

Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.

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Carrots & sticks work with donkeys. People are not donkeys. https://t.co/IEpnIPRkG5

— Mark Graban (@MarkGraban) November 23, 2015

GE: “Command and control is what @Jack_Welch was famous for. Now it’s about connection and inspiration…” https://t.co/OOUI1aEQ9e

— Mark Graban (@MarkGraban) November 24, 2015

"No systemic failures" was the assessment here? What? — Hospital patient had surgery on wrong lung (+ other errors) https://t.co/kjwEPpdQve

— Mark Graban (@MarkGraban) November 23, 2015

Updated with a new chapter by @FastCap's Paul Akers: Practicing #Lean https://t.co/TJahHa2Y5P via @leanpub, Proceeds to @batzpatientsafe

— Mark Graban (@MarkGraban) November 23, 2015

The NFL's process didn't work: "Why The Hell Was A Clearly Concussed Case Keenum Left In The Game?" https://t.co/gDxJjawH8E

— Mark Graban (@MarkGraban) November 23, 2015

Human error may be factor in death of woman given excessive morphine, says Hong Kong minister https://t.co/cizM1pRI1H #patientsafety

— Mark Graban (@MarkGraban) November 23, 2015

Did you know if you do a bulk purchase of our @HCKaizen books, you can get a phone call or webinar with us? https://t.co/HylTHf3RoH #lean

— Mark Graban (@MarkGraban) November 24, 2015

This crappy looking #Lean book claims to be "extensive" but is only 56 pages for $15. Caveat Emptor https://t.co/9yeRjOgdSx

— Mark Graban (@MarkGraban) November 24, 2015

This is the #3 top selling #LeanSigma book on Amazon. Outrageously bad https://t.co/ZcbmGeAygB pic.twitter.com/gfuUSapqaM

— Mark Graban (@MarkGraban) November 24, 2015

This horrible #Lean #SixSigma book thinks the "D" in DOWNTIME stands for…. Downtime, not Defects. pic.twitter.com/uJsDU7YOjF

— Mark Graban (@MarkGraban) November 24, 2015

This terrible book I've been tweeting about is, irony of ironies, #1 in Amazon's "Quality Control" category. pic.twitter.com/mreK4LBHYM

— Mark Graban (@MarkGraban) November 24, 2015

The horrible "best selling" #LeanSigma book has no author bio, his other book is on marketing. pic.twitter.com/piK1dMv5OM

— Mark Graban (@MarkGraban) November 24, 2015

Everyone wants better quality. The question is not who, but how. As Deming put it, "by what method?" #quality #deming

— Tristan Harward (@trisweb) November 23, 2015

Get the latest operational & #qualityimprovement tools @ #SHS2016! Register today for the early bird rate! https://t.co/TveRcyeIuS @SHSinfo

— Karl Kraebber, DSHS (@KarlKraebber) November 23, 2015

3 Expert Approaches to Getting Started with #ContinuousImprovement https://t.co/xceP3xsnNQ #kaizen pic.twitter.com/Jp5QL0otex

— Gregory Jacobson (@GregHJacobson) November 23, 2015

Why is it assumed that staff must be penalized? — Rep. Dingell probes why Ann Arbor VA cancels vets’ surgeries https://t.co/cknn2eeXjP

— Mark Graban (@MarkGraban) November 25, 2015

Why These Organizations Implement 75% of #Improvement Ideas (and Why You Don’t) https://t.co/RUkRjnYedQ pic.twitter.com/V7nXLetX4e

— Maggie Millard (@MaggieMillard88) November 24, 2015

Priorities pic.twitter.com/9rG8uKFgOQ

— Words (@selfamused) November 17, 2015

Will someone @Starbucks create a PokaYoke to self-locate the spout on the side of the cup opposite the seam? pic.twitter.com/24LEqlvs32

— Brad Miller (@LeanKaizen) November 25, 2015

This happens a lot. I always inspect the lid placement. Don't make a customer do that. https://t.co/CtkmEVsbQE

— Mark Graban (@MarkGraban) November 25, 2015

God forbid you pay anyone to work on improvement… #Lean workers eating up $11 million in Saskatchewan https://t.co/1VSQ2xX49l

— Mark Graban (@MarkGraban) November 25, 2015

Modifying a passage in something I'm reading: "What's the difference between doing [#Lean] and being [Lean]? About 10 years."

— Mark Graban (@MarkGraban) November 26, 2015

Empower the team to think #Lean and reduce waste in daily work. #STEPSforward https://t.co/4ABsvkfJBj

— Mark Graban (@MarkGraban) November 27, 2015

If #Toyota can do what it has in the auto world, why can’t the Japanese do the same to transform #healthcare? https://t.co/xM15lE9xdt #lean

— Katie Anderson (@kbjanderson) November 27, 2015

Even in Japan – “a nurse from AIH said that “we don’t have time to do improvement work” ” https://t.co/XucjymKQqa #lean #kaizen

— Mark Graban (@MarkGraban) November 27, 2015

Toyota still has opportunities to catch design flaws before launch. Rework is embarrassing & costly pic.twitter.com/qJQyQ26Z6g

— Mark Graban (@MarkGraban) November 27, 2015

"build capability to learn & continue to adapt, rather than have high certainty [of] right answers.” – Gary Kaplan https://t.co/XucjymKQqa

— Mark Graban (@MarkGraban) November 27, 2015

“The role of [#Lean] leaders is to foster an environment where on‑the‑ground staff can succeed.” https://t.co/eDwJShrDgu

— Mark Graban (@MarkGraban) November 27, 2015

“#Lean thinking shifts leaders from a stance of “command and control”… to one of discovering and empowering.” https://t.co/eDwJShrDgu

— Mark Graban (@MarkGraban) November 27, 2015

New post: "I want to be somebody." https://t.co/GULzk0srXU

— Dan Markovitz (@danmarkovitz) November 27, 2015

“…in humility there is great freedom. We can stop pretending to know everything.” – John Toussaint, MD https://t.co/3Kc7eFYrsT #lean

— Mark Graban (@MarkGraban) November 27, 2015

True for #Lean coaching as well as addiction therapy? "Expert-driven directing does not work well when what i… https://t.co/3JXTV0sFu9

— Mark Graban (@MarkGraban) November 28, 2015