Key Tweets from @MarkGraban – Week of November 23, 2015: Starbuck Drips, GE Dumps Annual Reviews, Bad Books
Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Carrots & sticks work with donkeys. People are not donkeys. https://t.co/IEpnIPRkG5
— Mark Graban (@MarkGraban) November 23, 2015
GE: “Command and control is what @Jack_Welch was famous for. Now it’s about connection and inspiration…” https://t.co/OOUI1aEQ9e
— Mark Graban (@MarkGraban) November 24, 2015
"No systemic failures" was the assessment here? What? — Hospital patient had surgery on wrong lung (+ other errors) https://t.co/kjwEPpdQve
— Mark Graban (@MarkGraban) November 23, 2015
Updated with a new chapter by @FastCap's Paul Akers: Practicing #Lean https://t.co/TJahHa2Y5P via @leanpub, Proceeds to @batzpatientsafe
— Mark Graban (@MarkGraban) November 23, 2015
The NFL's process didn't work: "Why The Hell Was A Clearly Concussed Case Keenum Left In The Game?" https://t.co/gDxJjawH8E
— Mark Graban (@MarkGraban) November 23, 2015
Human error may be factor in death of woman given excessive morphine, says Hong Kong minister https://t.co/cizM1pRI1H #patientsafety
— Mark Graban (@MarkGraban) November 23, 2015
Did you know if you do a bulk purchase of our @HCKaizen books, you can get a phone call or webinar with us? https://t.co/HylTHf3RoH #lean
— Mark Graban (@MarkGraban) November 24, 2015
This crappy looking #Lean book claims to be "extensive" but is only 56 pages for $15. Caveat Emptor https://t.co/9yeRjOgdSx
— Mark Graban (@MarkGraban) November 24, 2015
This is the #3 top selling #LeanSigma book on Amazon. Outrageously bad https://t.co/ZcbmGeAygB pic.twitter.com/gfuUSapqaM
— Mark Graban (@MarkGraban) November 24, 2015
This horrible #Lean #SixSigma book thinks the "D" in DOWNTIME stands for…. Downtime, not Defects. pic.twitter.com/uJsDU7YOjF
— Mark Graban (@MarkGraban) November 24, 2015
This terrible book I've been tweeting about is, irony of ironies, #1 in Amazon's "Quality Control" category. pic.twitter.com/mreK4LBHYM
— Mark Graban (@MarkGraban) November 24, 2015
The horrible "best selling" #LeanSigma book has no author bio, his other book is on marketing. pic.twitter.com/piK1dMv5OM
— Mark Graban (@MarkGraban) November 24, 2015
Everyone wants better quality. The question is not who, but how. As Deming put it, "by what method?" #quality #deming
— Tristan Harward (@trisweb) November 23, 2015
Get the latest operational & #qualityimprovement tools @ #SHS2016! Register today for the early bird rate! https://t.co/TveRcyeIuS @SHSinfo
— Karl Kraebber, DSHS (@KarlKraebber) November 23, 2015
3 Expert Approaches to Getting Started with #ContinuousImprovement https://t.co/xceP3xsnNQ #kaizen pic.twitter.com/Jp5QL0otex
— Gregory Jacobson (@GregHJacobson) November 23, 2015
Why is it assumed that staff must be penalized? — Rep. Dingell probes why Ann Arbor VA cancels vets’ surgeries https://t.co/cknn2eeXjP
— Mark Graban (@MarkGraban) November 25, 2015
Why These Organizations Implement 75% of #Improvement Ideas (and Why You Don’t) https://t.co/RUkRjnYedQ pic.twitter.com/V7nXLetX4e
— Maggie Millard (@MaggieMillard88) November 24, 2015
Priorities pic.twitter.com/9rG8uKFgOQ
— Words (@selfamused) November 17, 2015
Will someone @Starbucks create a PokaYoke to self-locate the spout on the side of the cup opposite the seam? pic.twitter.com/24LEqlvs32
— Brad Miller (@LeanKaizen) November 25, 2015
This happens a lot. I always inspect the lid placement. Don't make a customer do that. https://t.co/CtkmEVsbQE
— Mark Graban (@MarkGraban) November 25, 2015
God forbid you pay anyone to work on improvement… #Lean workers eating up $11 million in Saskatchewan https://t.co/1VSQ2xX49l
— Mark Graban (@MarkGraban) November 25, 2015
Modifying a passage in something I'm reading: "What's the difference between doing [#Lean] and being [Lean]? About 10 years."
— Mark Graban (@MarkGraban) November 26, 2015
Empower the team to think #Lean and reduce waste in daily work. #STEPSforward https://t.co/4ABsvkfJBj
— Mark Graban (@MarkGraban) November 27, 2015
If #Toyota can do what it has in the auto world, why can’t the Japanese do the same to transform #healthcare? https://t.co/xM15lE9xdt #lean
— Katie Anderson (@kbjanderson) November 27, 2015
Even in Japan – “a nurse from AIH said that “we don’t have time to do improvement work” ” https://t.co/XucjymKQqa #lean #kaizen
— Mark Graban (@MarkGraban) November 27, 2015
Toyota still has opportunities to catch design flaws before launch. Rework is embarrassing & costly pic.twitter.com/qJQyQ26Z6g
— Mark Graban (@MarkGraban) November 27, 2015
"build capability to learn & continue to adapt, rather than have high certainty [of] right answers.” – Gary Kaplan https://t.co/XucjymKQqa
— Mark Graban (@MarkGraban) November 27, 2015
“The role of [#Lean] leaders is to foster an environment where on‑the‑ground staff can succeed.” https://t.co/eDwJShrDgu
— Mark Graban (@MarkGraban) November 27, 2015
“#Lean thinking shifts leaders from a stance of “command and control”… to one of discovering and empowering.” https://t.co/eDwJShrDgu
— Mark Graban (@MarkGraban) November 27, 2015
New post: "I want to be somebody." https://t.co/GULzk0srXU
— Dan Markovitz (@danmarkovitz) November 27, 2015
“…in humility there is great freedom. We can stop pretending to know everything.” – John Toussaint, MD https://t.co/3Kc7eFYrsT #lean
— Mark Graban (@MarkGraban) November 27, 2015
True for #Lean coaching as well as addiction therapy? "Expert-driven directing does not work well when what i… https://t.co/3JXTV0sFu9
— Mark Graban (@MarkGraban) November 28, 2015
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.