Key Tweets from @MarkGraban – Week of October 26, 2015: Leaner Toyota, Better Change, Soup Sandwiches
Here's the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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OH: "This [process] is messier than a soup sandwich."
— Mark Graban (@MarkGraban) October 30, 2015
If you want to understand why #Lean is desperately needed in healthcare, just shadow an RN for a shift or a patient for a day. #GoAndSee
— Mark Graban (@MarkGraban) October 30, 2015
I'm honored & humbled that I get to sometimes just observe people working. "Good people fighting bad processes" is sadly the norm. #Lean
— Mark Graban (@MarkGraban) October 30, 2015
Great article & advice: 12 Pieces of Awful Continuous Improvement Management Advice https://t.co/OC46mzR25O #lean #kaizen
— Mark Graban (@MarkGraban) October 26, 2015
Case study: Health system slashes hospital bed wait times by tapping #Lean, IT https://t.co/PAYFRL5vK3
— Mark Graban (@MarkGraban) October 26, 2015
Gary Kaplan: "Our teams are never satisfied with the status quo or anything less than perfection." https://t.co/Nx7xUpc9nP via @TJCommission
— Virginia Mason Inst (@VM_Institute) October 26, 2015
Ugly underbelly of Amazon Kindle — Don't Necessarily Judge Your Next E-Book By Its Online Review https://t.co/cAzT4jAywD
— Mark Graban (@MarkGraban) October 26, 2015
All I want is to love what I love to do. That is joy to me. #joymatters #Deming pic.twitter.com/87NlXdA0bz
— Richard Sheridan (@menloprez) October 26, 2015
Root cause is always a guess until you test countermeasures… #Lean https://t.co/LwnOmZDXci
— Mark Graban (@MarkGraban) October 27, 2015
I hear complaints about so-called "Lean purists" being inflexible in their approach. If they're not doing the SA in PDSA, is it really Lean?
— Mark Graban (@MarkGraban) October 27, 2015
MD calls hospital "VIP care" for some “vaguely unethical but necessary.” https://t.co/s3iitIiQEJ
— Mark Graban (@MarkGraban) October 27, 2015
.@kbjanderson Hospital CEO as patient doesn't see real hospital. GM executives never had to buy car through dealer. Skews perspective.
— Mark Graban (@MarkGraban) October 27, 2015
The next chapter of my "Practicing #Lean" eBook is by @mikelombard & is almost ready to be added https://t.co/YMzh5AS0fC
— Mark Graban (@MarkGraban) October 27, 2015
In an HBR article, Dr. Toussaint reveals why hospitals can't improve without better management systems. https://t.co/7eaFU81Q15
— Catalysis (@HCValue) October 27, 2015
"Leaner" factories at Toyota — “Kawai is one of the last disciples of Taiichi Ohno” https://t.co/pd5bByYaHR #lean
— Mark Graban (@MarkGraban) October 27, 2015
“change management is reasonably correct, but managerial capacity to implement it has been woefully underdeveloped” https://t.co/fyMYYqn8Hs
— Mark Graban (@MarkGraban) October 27, 2015
Looking to learn more about #LeanStartup? Join me and 100+ experts at the 2015 conf (I'll be "faculty"): https://t.co/IV3WD9QuwJ
— Mark Graban (@MarkGraban) October 28, 2015
#Lean Tools Help Prevent Hospital Acquired Infections https://t.co/IeDeQE1NA9 #patientsafety
— Mark Graban (@MarkGraban) October 28, 2015
#Lean replaces “mind-numbing tasks of mass production with responsibility and challenge.” https://t.co/h9ugRXOlHU
— Mark Graban (@MarkGraban) October 28, 2015
Our @kainexus customers have implemented 12,000 improvements and curve is accelerating. $80m financial impact. pic.twitter.com/kyOTHI7JDp
— Mark Graban (@MarkGraban) October 29, 2015
72% of @MaryGreeley's 1300 employees are actively engaged & using @KaiNexus to help drive improvement. #KaiNexusUC15 Goal is engaging all
— Mark Graban (@MarkGraban) October 29, 2015
Difference between suggestion box systems & #kaizen continuous improvement, shared by @ryanconfer #KaiNexusUC15 pic.twitter.com/UtR5uDDiZE
— Mark Graban (@MarkGraban) October 29, 2015
Burris: Dell collected 17,000 ideas from employees & customers. Implemented just 50. "Don't waste people's time" collecting ideas.
— Mark Graban (@MarkGraban) October 29, 2015
Burris: to get employees to speak up, you need more than vague "open door" policy. Must go out & engage, personally ask people to speak
— Mark Graban (@MarkGraban) October 29, 2015
"We're haunted by suggestion boxes… Somebody won't put in a helicopter pad. There's no 'somebody' that works here." #KaiNexusUC15
— Maggie Millard (@MaggieMillard88) October 29, 2015
According to John Toussaint "Fantastic people are working with broken processes." @HCValue #hcsummiteurope15 pic.twitter.com/zYxXZIxM0x
— Kim Barnas (@kimbarnas) October 20, 2015
Beatings will continue until morale improves: [Some] NHS staff banned from drinking tea or coffee on the job https://t.co/iqPxJzuFjr
— Mark Graban (@MarkGraban) October 30, 2015
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.