Key Tweets from @MarkGraban – Week of October 19, 2015: The Error-Free Hospitals, Non-Error Proofed Faucet

By Mark Graban On Oct 23, 2015 Last updated Oct 23, 2015

I have a November 1st deadline for submitting the manuscript for the revised 3rd edition of my book Lean Hospitals, so I am probably taking the next week off from blogging. But, I'll return in November. In the meantime…

Here's the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.

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Good advice – don't do it for the money… Should You Write a Book? http://t.co/ICKoZdeEDG

— Mark Graban (@MarkGraban) October 19, 2015

Quick, everybody run to northeast Indiana to figure out how they've, ahem, solved the #patientsafety crisis! pic.twitter.com/iBympi4D0i

— Mark Graban (@MarkGraban) October 22, 2015

Is the organization practicing #Lean to challenge everything and truly get better, or just to SAY they are "doing Lean?" Big difference.

— Mark Graban (@MarkGraban) October 19, 2015

An example of NOT error proofing the process (British bathroom, earlier this year) pic.twitter.com/JXOpPolARp

— Mark Graban (@MarkGraban) October 21, 2015

“Transparency is not optional anymore,” @leahbinder said. https://t.co/EYfRBW9cAC #patientsafety

— Mark Graban (@MarkGraban) October 19, 2015

It's easy to blame an RN for not speaking up about an error, harder to fix the culture that forces coverup https://t.co/I1XhM0WjyR

— Mark Graban (@MarkGraban) October 20, 2015

Simply put, in most cases nurses see no upside to admitting an error…because there usually is none. https://t.co/MnpCl6aDXQ

— Nathan Lake (@nathanlakeRN) October 20, 2015

Starting a major #Lean initiative? Start here: ExperienceChange – A Learning Simulation Facilitated by Mark Graban https://t.co/2cjcNPFqst

— Mark Graban (@MarkGraban) October 19, 2015

#CCSummit2015 wisdom from Jim Sinegal pic.twitter.com/gl1qfFJZs8

— Ross Shelleman (@rshelleman) October 7, 2015

Grasping the situation =asking

-what should be happening?

-what is actually happening?

-what is measurable gap?#problemsolving #lean

— *Tracey Richardson* (@Tracey_san) October 20, 2015

Good leaders take reponsiblity instead of blaming — Chuck Pagano: 'I have to do better' preparing players https://t.co/2IaG2ziHn8

— Mark Graban (@MarkGraban) October 20, 2015

Total Quality or Performance Appraisal: Choose One by Peter R. Scholtes https://t.co/CHKxy0Uoe9 #Deming

— Mark Graban (@MarkGraban) October 20, 2015

Any other governors talking about #lean culture?? This is rare and impressive: https://t.co/71pGkvkNkc

— Mark Graban (@MarkGraban) October 20, 2015

Time-out designed to avoid surgical mistakes being largely ignored https://t.co/9B0V9j2yGI #patientsafety

— Mark Graban (@MarkGraban) October 20, 2015

“14 per cent of [Ontario] hospital beds are typically occupied by patients who are ready for discharge but can’t be” https://t.co/X6Bb28lUkP

— Mark Graban (@MarkGraban) October 20, 2015

From 2010: Life In The ‘#Lean’ Lane: Performance Improvement At Denver Health https://t.co/6DQaP4tG0r

— Mark Graban (@MarkGraban) October 20, 2015

For those who think unions are always opposed to #Lean, this email helps show that unions/management can get along pic.twitter.com/CAHtzIT601

— Mark Graban (@MarkGraban) October 20, 2015

Kim Barnas article: Developing a Business Management System for Continuous Daily Improvement https://t.co/Q8BBZHEij7 #lean (PDF)

— Mark Graban (@MarkGraban) October 20, 2015

From 2014: What's good for Toyota is good for UMass Memorial https://t.co/qB8cHZ8TxM #Lean #Kaizen

— Mark Graban (@MarkGraban) October 21, 2015

Not very customer focused to stop accepting packages — Web-Shopping Deluge Boxes In Landlords https://t.co/E9X7DBklh7

— Mark Graban (@MarkGraban) October 21, 2015

Mike Rother – the Toyota approach is different than Western command-and-control management https://t.co/9IjBq1H1Z1 #Lean #Kata

— Mark Graban (@MarkGraban) October 21, 2015

Big opportunity for #Lean to help — 18,000 Saskatchewan patients leave ER before seeing doctor https://t.co/9KsIYLLi0l

— Mark Graban (@MarkGraban) October 21, 2015

An article by a San Antonio friend who was bullied for trying to improve… Nurse Bullies at Work: A True Story https://t.co/31O05DBtJ6

— Mark Graban (@MarkGraban) October 21, 2015

Coming in November, probably, collaborating with Mike Rother to produce a "Toyota #Kata Podcast" with audio from great presentations.

— Mark Graban (@MarkGraban) October 22, 2015

Toyota on people designing standardized work (not for each individual) from 1998 #Lean pic.twitter.com/SsigcyZpeO

— Mark Graban (@MarkGraban) October 22, 2015

Braking news!! h/t @ePatientDave pic.twitter.com/ZJIP2ni3VF

— Dr. Les Muda (@DoctorMuda) October 21, 2015

No to suggestion box, that's where ideas go to die. Yes to idea boards! #GoLeanWA Dean Schroeder pic.twitter.com/KIeCTEtJlM

— Victor J Fernandez (@11greensJosh) October 21, 2015

That's a pretty fluffy statement. I can dream up lots of unrealistic things. https://t.co/sGXAaCaZzd

— Mark Graban (@MarkGraban) October 22, 2015

I've seen this quote twice today and I still don't think it's true or helpful. #Humbug https://t.co/eXVhSNff5T

— Mark Graban (@MarkGraban) October 23, 2015

Problem described by a respected friend at a major HC consulting firm: "#Lean is being overdelegated… not being driven by the C-suite."

— Mark Graban (@MarkGraban) October 22, 2015