Here's the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Interesting statistic. @BobEmiliani has focused on #Lean as a way of improving employee health in many ways. pic.twitter.com/Oroi7g0hKn
— Mark Graban (@MarkGraban) October 12, 2015
"The principles are the most important". Thoughts about #Lean from conversations with retired Toyota exec in Japan. http://t.co/b3rJsHdwxr
— Katie Anderson (@kbjanderson) October 13, 2015
"Respect" from @Jack? The Extremely Sh***y Way One Man Learned He'd Been Fired From Twitter http://t.co/9xkqKelkGH
— Mark Graban (@MarkGraban) October 13, 2015
Being "loved" isn't the goal, but be respectful — How Office ‘Bad Guys’ Handle the Role http://t.co/RoX7igd0J3
— Mark Graban (@MarkGraban) October 14, 2015
Twitter to Cut Up to 8% of Workforce – don't confuse "leaner" with #Lean or #leanstartup http://t.co/3eOi9BZS7y
— Mark Graban (@MarkGraban) October 14, 2015
Does Making Your #SuggestionBox Electronic Make it Better? http://t.co/57sd36dBYR by @GregHJacobson pic.twitter.com/F25rjiTin8
— KaiNexus (@KaiNexus) October 8, 2015
In a perfect world, car dealers would survey the customers who did NOT buy from them about their "customer satisfaction." #Lean
— Mark Graban (@MarkGraban) October 14, 2015
By the great Art Byrne – Key Traits and Behaviors of Great #Lean Consultants http://t.co/UbegNPtTt2
— Mark Graban (@MarkGraban) October 14, 2015
Hospital COO: "When our revenues were based on volume, quality and value took a back seat. " That's changing now. #Lean
— Mark Graban (@MarkGraban) October 14, 2015
Heard a great story re: an oncologist who gets home 2 hours earlier now due to adopting "single piece flow" charting for each patient. #Lean
— Mark Graban (@MarkGraban) October 14, 2015
In my life, my primary cars have been Oldsmobile, Pontiac, Saturn, and Saab. All dead brands now. I'm a kiss of death for a car brand.
— Mark Graban (@MarkGraban) October 15, 2015
Don't get your healthcare improvement efforts off to a bad start with an "Aim Statement" that's jumping to a solution. #Lean
— Mark Graban (@MarkGraban) October 15, 2015
.@MarkGraban, @david_goldhill & Paul O'Neill headline our #LivingtheVision anniversary event Dec 1-2. Register now: http://t.co/MS4B5aSLt2
— The Leapfrog Group (@LeapfrogGroup) October 15, 2015
The need to improve patient flow — Ambulance waiting times reveal true scale of the Welsh NHS' 'winter crisis' http://t.co/bPvQnn5Bdn
— Mark Graban (@MarkGraban) October 15, 2015
Article on the VW scandal, referencing #Lean & Toyota – “Is everyone empowered to pull the Andon cord?” http://t.co/lOwGOYOXwA
— Mark Graban (@MarkGraban) October 16, 2015
A hospital CEO “doubts about just how advantageous bigness really is.” http://t.co/kXxhuX3450
— Mark Graban (@MarkGraban) October 16, 2015
Another health system “so busy building hospitals they don't need that they apparently forgot their pension plan.” http://t.co/kXxhuX3450
— Mark Graban (@MarkGraban) October 16, 2015
From the archives — #Lean and 5S can help prevent MDs from being hit by doors swinging open. #SmallWins pic.twitter.com/uH7e9GDa3d
— Mark Graban (@MarkGraban) October 16, 2015
If a car dealer rewards mechanics on “dollars per repair order,” how does that help the customer??? http://t.co/HVhc3MzQUJ
— Mark Graban (@MarkGraban) October 16, 2015
my japanese trainers at #Toyota said "1st mistake ok, 2nd mistake 4 same reason is no good" – #problemsolving to get to root cause #lean
— *Tracey Richardson* (@Tracey_san) October 17, 2015
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.