Stories like this have been in the news before, but this was circulating the past few days: “Why erratic schedules are one of the worst parts of low-wage work.“ The story refers to so-called “just-in-time” scheduling techniques that jerk employees around and disrupt lives. It happens to share a term, “JIT” with “Lean manufacturing” or just “Lean,” but it’s either a coincidence or it’s a bastardization of what Lean is really about. And I can … Continue reading So-Called “Just in Time” Retail Staff Scheduling is not Lean At All