John Toussaint explains why Lean healthcare transformation succeeds only when leaders change how they lead–not just what tools they use. Joining me once again on the podcast today is John Toussaint, MD, the founder and CEO of the ThedaCare Center for Healthcare Value. We’re talking about his latest book, Management on the Mend (read my blog post about my first thoughts about the book). In this episode, John shares what he’s learned from studying successful … Continue reading John Toussaint on Lean Healthcare Leadership and Management on the Mend