Editor’s note (2026): This post remains highly relevant as organizations increasingly rely on algorithmic scheduling, utilization targets, and AI-driven workforce planning. TL;DR: Zeynep Ton’s Good Jobs Strategy shows that cutting labor costs creates a vicious cycle of poor performance. In contrast, stable staffing, slack, and investing in people lead to better results in both retail and healthcare. Last week was an amazing week of learning and networking. I was in Dallas for the Lean Healthcare … Continue reading Learning the Good Jobs Strategy at MIT: Why Retail and Healthcare Get Work Design Wrong