Here's the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban. See the previous installments here.
If you're reading this via email or RSS, you might get a better experience by clicking through to view it on the website because it will display article link previews, embedded photos, etc. A better reader experience, perhaps…
Not sure if this was supposed to be an evil bar of soap on this hospital sign… pic.twitter.com/ykLwq6THQa
— Mark Graban (@MarkGraban) March 30, 2015
Former GM CEO Roger Smith incorrectly thought the problem was the workers, not the GM management system. #Lean pic.twitter.com/khV1DlgsVX
— Mark Graban (@MarkGraban) March 30, 2015
an “Idea” bulletin board lists problems that need to be solved, ideas in process and ideas that have been completed. http://t.co/YET4PATDKR
— Mark Graban (@MarkGraban) March 30, 2015
"over-prescription of opioids at Tomah VA, and atmosphere of retaliation against whistleblowers." http://t.co/ixm5qhUh9O
— Mark Graban (@MarkGraban) March 31, 2015
@MarkGraban Why is Lean helpful? It prevents errors like this one. pic.twitter.com/MD47sSjVGu
— Tom Huffman (@TM_Huffman) March 31, 2015
Sask. health employee engagement survey online. Impossible to become a #Lean culture when starting point is this? https://t.co/JtfJysUZxf
— Mark Graban (@MarkGraban) March 31, 2015
How Toyota helped Herman Miller improve safety & quality and lead time: https://t.co/YnEKmOPSUK #Lean
— Mark Graban (@MarkGraban) March 31, 2015
I made a #GifonyRemix with the sights and sounds of the Toyota production process. Take a look! http://t.co/FcFsh3jYR9
— Mark Graban (@MarkGraban) April 1, 2015
Intersting read – Getting Better at Getting Better – The New Yorker http://t.co/eIAk8r3AKj by @newyorker pic.twitter.com/JGerH2gvqX
— KaiNexus (@KaiNexus) April 1, 2015
Gary Convis: "TPS is rooted in several factors, including developing and sustaining a sense of trust" #Lean
— Mark Graban (@MarkGraban) April 1, 2015
Respect for people is the reason for continuous improvement and it is also the way improvement happens. #Lean #YinYang
— Mark Graban (@MarkGraban) April 1, 2015
The #Deming 14 points list-icle from @DoctorMuda – transformation is everyone's job http://t.co/J4MjwohvTV pic.twitter.com/LY61svlnRV
— Mark Graban (@MarkGraban) April 1, 2015
The @DemingInstitute is now offering webcasts of W. Edwards Deming on demand http://t.co/TgIOOfJpWs via @vimeo #deming_library
— The Deming Institute (@DemingInstitute) April 1, 2015
I love seeing the monthly reports for @KaiNexus customers, including this one & their great results pic.twitter.com/vQ8i2JSYVS
— Mark Graban (@MarkGraban) April 2, 2015
"This is a HUGE dose. Oh my God, did you give this dose?” “Oh my God,” she said. “I did.”https://t.co/rAGlqS6lfq
— Steven Levy (@StevenLevy) March 31, 2015
"The secret of quality is love" (love your patients, love your job, love your system, etc) #HospMed15
— Chris Moriates (@ChrisMoriates) March 30, 2015
I liked a @YouTube video http://t.co/FacEShVFic Kaizen Lean Process Improvement – Sheridan Healthcare
— Mark Graban (@MarkGraban) April 2, 2015
Better look at our #lean coffee topics from earlier today, healthcare focused chat in San Antonio pic.twitter.com/si5Pvl3DDy
— Mark Graban (@MarkGraban) April 2, 2015
"In the past, problems would fester until they were big enough to get kicked up the chain to a supervisor" http://t.co/FnzMqUuWYJ #kaizen
— Mark Graban (@MarkGraban) April 2, 2015
"When you rate people, you're really rating the system," says Dr. #Deming https://t.co/2ktVwzWZII 98% of performance comes from the system?
— Mark Graban (@MarkGraban) April 2, 2015
Featuring @paulflevy: Taking pay cuts: Why some hospital executives leave money on the table http://t.co/JuNegGee7e
— Mark Graban (@MarkGraban) April 3, 2015
"Inspiring Improvement Instead of Forcing It" — Pioneer in Improving Hospital Care Aims to Put People First http://t.co/Cm6Xy024zy
— Mark Graban (@MarkGraban) April 3, 2015
Probably not… Was spelling blunder on hospital sign an April Fool? http://t.co/8Py3nATJLT
— Mark Graban (@MarkGraban) April 3, 2015
If your employees don't trust you as a leader, you have no chance of "implementing #Lean" unless you learn how to build trust
— Mark Graban (@MarkGraban) April 3, 2015
Enjoyed seeing @altonbrown at @TobinCenterSA tonight! pic.twitter.com/GEkmJcUZIE
— Mark Graban (@MarkGraban) April 4, 2015
Aside from saving lives, patient safety can also save money. Adventist Health System demonstrates how it saved… http://t.co/P84eRV4ZXO
— Louise Batz PSF (@batzpatientsafe) March 26, 2015
From a FORTUNE article on Glassdoor, Memo, and other ways that employees complain online pic.twitter.com/RzPJLB7khN
— Mark Graban (@MarkGraban) April 4, 2015
Controlling others or being able to inflict pain on them is an outdated view of "leadership" (or should be) pic.twitter.com/fnRpJoBr3Q
— Mark Graban (@MarkGraban) April 4, 2015
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.