Sometimes, continuous improvement sparks something bigger than anyone expected. In this story from Franciscan Health’s NICU, a nurse named Kelly turned a heartbreaking event–a baby developing a pressure ulcer–into an inventive solution that made care safer, easier, and more human. What began as a small Kaizen became a patented innovation now used far beyond her hospital. It’s a vivid reminder that when organizations empower people closest to the work, improvement doesn’t just fix problems–it creates … Continue reading How a NICU Nurse’s Kaizen Idea Became an Innovation That Helped Babies Everywhere: Franciscan Kaizen Video #7