My guest for episode #218 is Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary Greeley Medical Center in Iowa. You might remember Karen from a recent post where she told a great story about putting patient safety first. We’re talking today about the Malcolm Baldrige National Quality Award and how that framework and process are mutually supportive of Lean and quality improvement. In December, Mary Greeley Medical Center was named a recipient of Gold level recognition in the … Continue reading Baldrige, Lean, and Healthcare Quality: Karen Kiel-Rosser of Mary Greeley Medical Center