Here's the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban. See the previous installments here.
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Unfortunately, I wasn't able to attend the annual Lean Transformation Summit this year, but there are a lot of great tweets at hashtag #Lean15.
#Lean principles in healthcare, truly embraced, doesn't mean tweaking the edges of a bad system. We need to reinvent our hospitals.
— Mark Graban (@MarkGraban) March 2, 2015
Ebola RN "described working in chaotic surroundings at hospital with ill-prepared RNs who received little guidance" http://t.co/xYiQy4yEG2
— Mark Graban (@MarkGraban) March 2, 2015
I liked a @YouTube video http://t.co/10PGaUsbrK Bronson Speak Up for Patient Safety Video HD
— Mark Graban (@MarkGraban) March 3, 2015
The system is not always kind to hospital staff who "speak up for safety" though https://t.co/KSHSfEt2zz
— Mark Graban (@MarkGraban) March 3, 2015
It's great that hospitals encourage staff to "speak up for safety," but that's just the 1st step. Act, follow up, recognize. #patientsafety
— Mark Graban (@MarkGraban) March 3, 2015
"27 hospitals were simultaneously rated among the nation’s best by one service and among the worst by another" http://t.co/fzrlDJURJR
— Mark Graban (@MarkGraban) March 3, 2015
Read & commented on this NYT piece: If Patients Only Knew How Often Treatments Could Harm Them http://t.co/pn0F4jogHP #patientsafety
— Mark Graban (@MarkGraban) March 3, 2015
A hospital training lots of people in #Lean is well and good, but what problems are you solving? What results are you getting?
— Mark Graban (@MarkGraban) March 3, 2015
#LeanStartup movement talks about "vanity metrics." The # of "white belts" or "yellow belts" trained by a hospital = vanity metric too.
— Mark Graban (@MarkGraban) March 3, 2015
Other possible "vanity metrics" for a hospital — # of people trained, # of RIEs conducted, # of 5S events done, # of VSMs drawn. Results?
— Mark Graban (@MarkGraban) March 3, 2015
A great book, under appreciated. Toyota by Toyota. Chapter 1 – leading with humility http://t.co/tWfDPIwb5W via @amazon #lean
— Mark Graban (@MarkGraban) March 3, 2015
Idea of kaizen = events is so engrained, magazine blew it w/ cover description of my 2012 article on daily kaizen pic.twitter.com/KUkIX2iC6x
— Mark Graban (@MarkGraban) March 3, 2015
From a training class I took at a large electronics company in 2002 on #lean & #kaizen pic.twitter.com/IsR3d2G25v
— Mark Graban (@MarkGraban) March 3, 2015
My post for KaiNexus: What This Hospital Does To Get Employees To Speak Up To Improve Safety http://t.co/jUmUgAMoLM #patientsafety
— Mark Graban (@MarkGraban) March 4, 2015
"With lean, people listen to me." Said with tears in eyes. Lean IS about people at @nationwide #lean15
— Dan Markovitz (@danmarkovitz) March 4, 2015
A book reader of my #Lean Hospitals book sent me this picture from his hospital http://t.co/upbwUqVZLW pic.twitter.com/4U0lmv6boY
— Mark Graban (@MarkGraban) March 4, 2015
Training lots & lots of people on #Lean might be a waste of time if they don't work under #Lean thinking leaders who let them improve
— Mark Graban (@MarkGraban) March 4, 2015
Hospital mission, vision, & values – how to truly be patient first, innovative, & excellent? Easier said than done? pic.twitter.com/txgRusJTur
— Mark Graban (@MarkGraban) March 4, 2015
NHS Hospital patient’s anger after being given a bed in the TOILET http://t.co/EG8ooQ9JmG via @MailOnline (other patients in utility rooms)
— Mark Graban (@MarkGraban) March 5, 2015
It’s been nearly 20 years since the IOM revealed 98,000 Americans die every year from preventable medical errors. http://t.co/W1Iz2BrYTd
— Mark Graban (@MarkGraban) March 5, 2015
"At its core, the Toyota Production System is about people, inviting their ideas for improving the work" Latondra Newton #lean15
— Lean Enterprise Inst (@LeanDotOrg) March 4, 2015
While @ourfounder is changing the world with the #lean15 gang, I am bottling bourbon. Production associate day. pic.twitter.com/nu6DkpHVpT
— Mark Graban (@MarkGraban) March 5, 2015
Bad web design… not making the big buttons clickable and forcing a click on a text link pic.twitter.com/aBJMYc4kNI
— Mark Graban (@MarkGraban) March 6, 2015
New #LeanMeme Don Draper Looks Level Loaded, Emphasis on Loaded http://t.co/xDnseuegt0 pic.twitter.com/vd8rGXUmHq
— Mark Graban (@MarkGraban) March 6, 2015
Understanding how long work takes doesn't mean that becomes a hard set quota or anything. Sheesh. http://t.co/FGP7IU2rGk #lean
— Mark Graban (@MarkGraban) March 6, 2015
Our next @KaiNexus webinar with @flinchbaugh http://t.co/uQliHS1YgB How to Drive Improvement Behaviors to Increase Performance Gains
— Mark Graban (@MarkGraban) March 6, 2015
"If leaders don’t get bored with thanking and recognizing staff, then employees won’t get bored with Kaizen." http://t.co/vH4gX81Hzl
— Mark Graban (@MarkGraban) March 6, 2015
Reviews for our book Healthcare Kaizen on Amazon http://t.co/2CE2fRIGl1 pic.twitter.com/MVhSZRvBRz
— Mark Graban (@MarkGraban) March 6, 2015
Congrats to those on the list — Healthgrades Announces America’s Best Hospitals™ for 2015 http://t.co/7Vn7RR1kTR.
— KaiNexus (@KaiNexus) March 6, 2015
When an employee replies to customer suggestion with "I'll tell higher ups," will they and will the boss actually help her fix the problem?
— Mark Graban (@MarkGraban) March 6, 2015
#Lean requires trust. If there are layoffs going on & hospital staff are scared, I wouldn't expect Lean to really take off at all.
— Mark Graban (@MarkGraban) March 6, 2015
Significant (3x) variation in Irish hospital death rates, report reveals http://t.co/CRIIpg0ajr via @IrishTimes
— Mark Graban (@MarkGraban) March 6, 2015
"Don't be afraid your employees might outshine you. Your goal is to have employees outshine you." @jeff_haden https://t.co/bcvamcWZIy
— Mark Graban (@MarkGraban) March 6, 2015
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.