Here's the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban. See the previous installments here.
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Unfortunately, I wasn't able to attend the annual Lean Transformation Summit this year, but there are a lot of great tweets at hashtag #Lean15.
#Lean principles in healthcare, truly embraced, doesn't mean tweaking the edges of a bad system. We need to reinvent our hospitals.
— Mark Graban (@MarkGraban) March 2, 2015
Ebola RN "described working in chaotic surroundings at hospital with ill-prepared RNs who received little guidance" http://t.co/xYiQy4yEG2
— Mark Graban (@MarkGraban) March 2, 2015
I liked a @YouTube video http://t.co/10PGaUsbrK Bronson Speak Up for Patient Safety Video HD
— Mark Graban (@MarkGraban) March 3, 2015
The system is not always kind to hospital staff who "speak up for safety" though https://t.co/KSHSfEt2zz
— Mark Graban (@MarkGraban) March 3, 2015
It's great that hospitals encourage staff to "speak up for safety," but that's just the 1st step. Act, follow up, recognize. #patientsafety
— Mark Graban (@MarkGraban) March 3, 2015
"27 hospitals were simultaneously rated among the nation’s best by one service and among the worst by another" http://t.co/fzrlDJURJR
— Mark Graban (@MarkGraban) March 3, 2015
Read & commented on this NYT piece: If Patients Only Knew How Often Treatments Could Harm Them http://t.co/pn0F4jogHP #patientsafety
— Mark Graban (@MarkGraban) March 3, 2015
A hospital training lots of people in #Lean is well and good, but what problems are you solving? What results are you getting?
— Mark Graban (@MarkGraban) March 3, 2015
#LeanStartup movement talks about "vanity metrics." The # of "white belts" or "yellow belts" trained by a hospital = vanity metric too.
— Mark Graban (@MarkGraban) March 3, 2015
Other possible "vanity metrics" for a hospital — # of people trained, # of RIEs conducted, # of 5S events done, # of VSMs drawn. Results?
— Mark Graban (@MarkGraban) March 3, 2015
A great book, under appreciated. Toyota by Toyota. Chapter 1 – leading with humility http://t.co/tWfDPIwb5W via @amazon #lean
— Mark Graban (@MarkGraban) March 3, 2015
Idea of kaizen = events is so engrained, magazine blew it w/ cover description of my 2012 article on daily kaizen pic.twitter.com/KUkIX2iC6x
— Mark Graban (@MarkGraban) March 3, 2015
From a training class I took at a large electronics company in 2002 on #lean & #kaizen pic.twitter.com/IsR3d2G25v
— Mark Graban (@MarkGraban) March 3, 2015
My post for KaiNexus: What This Hospital Does To Get Employees To Speak Up To Improve Safety http://t.co/jUmUgAMoLM #patientsafety
— Mark Graban (@MarkGraban) March 4, 2015
"With lean, people listen to me." Said with tears in eyes. Lean IS about people at @nationwide #lean15
— Dan Markovitz (@danmarkovitz) March 4, 2015
A book reader of my #Lean Hospitals book sent me this picture from his hospital http://t.co/upbwUqVZLW pic.twitter.com/4U0lmv6boY
— Mark Graban (@MarkGraban) March 4, 2015
Training lots & lots of people on #Lean might be a waste of time if they don't work under #Lean thinking leaders who let them improve
— Mark Graban (@MarkGraban) March 4, 2015
Hospital mission, vision, & values – how to truly be patient first, innovative, & excellent? Easier said than done? pic.twitter.com/txgRusJTur
— Mark Graban (@MarkGraban) March 4, 2015
NHS Hospital patient’s anger after being given a bed in the TOILET http://t.co/EG8ooQ9JmG via @MailOnline (other patients in utility rooms)
— Mark Graban (@MarkGraban) March 5, 2015
It’s been nearly 20 years since the IOM revealed 98,000 Americans die every year from preventable medical errors. http://t.co/W1Iz2BrYTd
— Mark Graban (@MarkGraban) March 5, 2015
"At its core, the Toyota Production System is about people, inviting their ideas for improving the work" Latondra Newton #lean15
— Lean Enterprise Inst (@LeanDotOrg) March 4, 2015
While @ourfounder is changing the world with the #lean15 gang, I am bottling bourbon. Production associate day. pic.twitter.com/nu6DkpHVpT
— Mark Graban (@MarkGraban) March 5, 2015
Bad web design… not making the big buttons clickable and forcing a click on a text link pic.twitter.com/aBJMYc4kNI
— Mark Graban (@MarkGraban) March 6, 2015
New #LeanMeme Don Draper Looks Level Loaded, Emphasis on Loaded http://t.co/xDnseuegt0 pic.twitter.com/vd8rGXUmHq
— Mark Graban (@MarkGraban) March 6, 2015
Understanding how long work takes doesn't mean that becomes a hard set quota or anything. Sheesh. http://t.co/FGP7IU2rGk #lean
— Mark Graban (@MarkGraban) March 6, 2015
Our next @KaiNexus webinar with @flinchbaugh http://t.co/uQliHS1YgB How to Drive Improvement Behaviors to Increase Performance Gains
— Mark Graban (@MarkGraban) March 6, 2015
"If leaders don’t get bored with thanking and recognizing staff, then employees won’t get bored with Kaizen." http://t.co/vH4gX81Hzl
— Mark Graban (@MarkGraban) March 6, 2015
Reviews for our book Healthcare Kaizen on Amazon http://t.co/2CE2fRIGl1 pic.twitter.com/MVhSZRvBRz
— Mark Graban (@MarkGraban) March 6, 2015
Congrats to those on the list — Healthgrades Announces America’s Best Hospitals™ for 2015 http://t.co/7Vn7RR1kTR.
— KaiNexus (@KaiNexus) March 6, 2015
When an employee replies to customer suggestion with "I'll tell higher ups," will they and will the boss actually help her fix the problem?
— Mark Graban (@MarkGraban) March 6, 2015
#Lean requires trust. If there are layoffs going on & hospital staff are scared, I wouldn't expect Lean to really take off at all.
— Mark Graban (@MarkGraban) March 6, 2015
Significant (3x) variation in Irish hospital death rates, report reveals http://t.co/CRIIpg0ajr via @IrishTimes
— Mark Graban (@MarkGraban) March 6, 2015
"Don't be afraid your employees might outshine you. Your goal is to have employees outshine you." @jeff_haden https://t.co/bcvamcWZIy
— Mark Graban (@MarkGraban) March 6, 2015
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