Here's the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban. See the previous installments here.
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This week, I'm focusing on tweets from the recent Society for Health Systems conference (an outstanding event that I recommend highly).
#KimBarnas – "We didn't do belts." They trained people and, more importantly, got them taking action through improvement events. #SHS2015
— Mark Graban (@MarkGraban) February 19, 2015
#KimBarnas – the "business performance (management) system"- I wish we hadn't called it anything," just the way we lead #SHS2015
— Mark Graban (@MarkGraban) February 19, 2015
#KimBarnas – we had to teach people A3 thinking, teaching them to solve problems. Then try to do that every day. #SHS2015
— Mark Graban (@MarkGraban) February 19, 2015
#KimBarnas respect people first then move to tools #shs2015
— Karl Kraebber, DSHS (@KarlKraebber) February 19, 2015
How do we create a culture of #lean thinking? Answer: Leadership (See slide) #SHS2015 @SHSinfo @HCValue pic.twitter.com/CrcPi5nK0d
— Eddie Perez-Ruberte (@eperezruberte) February 19, 2015
Kim: "Nurses don't like the word 'defect,' they don't produce defects." My thought – I think we need to come to terms with reality #SHS2015
— Mark Graban (@MarkGraban) February 19, 2015
#SHS2015 Kim Barnas describes "just do it" as initiatives that can be done in 3 steps, 3 days, and with 3 people or less.
— Amanda Mewborn (@amandame1101) February 19, 2015
In a #lean mgmt system, ppl need to feel safe. "It's not about catching someone doing something wrong". Kim Barnas #SHS2015 @SHSinfo
— Eddie Perez-Ruberte (@eperezruberte) February 19, 2015
Generate great improvement ideas: "What, if it was changed today, would improve the #patient experience? @HCValue #SHS2015
— Brittany Hagedorn (@hagedornb) February 19, 2015
I'm reminded of #Deming quote on copying from Japan. People want to copy ThedaCare, but they don't know what to copy! #SHS2015
— Mark Graban (@MarkGraban) February 19, 2015
#Lean management is not about "rolling out boards." Stop focusing on the board. It's about developing people & improving results.
— Mark Graban (@MarkGraban) February 19, 2015
"Leadership: Convince people to do things they didn't think they could do." #SHS2015
— Mark Graban (@MarkGraban) February 19, 2015
#Lean is also data (and fact) driven & also affects patient safety & quality. Not just #sixsigma. pic.twitter.com/XRclWQqOeu
— Mark Graban (@MarkGraban) February 19, 2015
It's great to see people start with a problem description, not just an idea or suggestion. #shs2015 #lean pic.twitter.com/905qtqrgoD
— Mark Graban (@MarkGraban) February 19, 2015
From our talk, why #Kaizen coaching matters – #SHS2015 w @JoeKaizeneer pic.twitter.com/sWpgMGZzLF
— Mark Graban (@MarkGraban) February 19, 2015
5 coaching fundamentals joe Swartz #shs2015 @HCValue think simple pic.twitter.com/pXA4cNSTFG
— Michael Stoecklein (@MikeStoecklein) February 19, 2015
Learning from joe Schwartz & @MarkGraban about #kaizen coaching #shs2015 @HCValue pic.twitter.com/kuYTX6TAeA
— Michael Stoecklein (@MikeStoecklein) February 19, 2015
Nice run chart showing significant reduction in nuc med patient time #SHS2015 pic.twitter.com/yC0r66Qov0
— Mark Graban (@MarkGraban) February 19, 2015
Last night's wine after #SHS2015 – w @MikeStoecklein @IsaacMitchell @JoeKaizeneer – #SixSigma Winery pic.twitter.com/EeyA9JMd4L
— Mark Graban (@MarkGraban) February 20, 2015
Proof that @MarkGraban likes six sigma with @MikeStoecklein @JoeKaizeneer pic.twitter.com/lGzH5h3ADU
— Isaac B. Mitchell (@IsaacMitchell) February 20, 2015
Goal is not just waste reduction, but also reducing unevenness & overburden — says @KarlKraebber, great #Lean thinking at #SHS2015
— Mark Graban (@MarkGraban) February 20, 2015
Value stream mapping is tough when team members arrive with pre-determined solutions, says @arcrofton #SHS2015
— Mark Graban (@MarkGraban) February 20, 2015
When VSM teams are frustrated & have pre-determined solutions, that's a symptom of the leaders not listening & not doing #Kaizen. #SHS2015
— Mark Graban (@MarkGraban) February 20, 2015
Duke Rohe is probably the most energetic & creative person I know at #SHS2015. He has props. Classic. pic.twitter.com/3Y0lnhO8tT
— Mark Graban (@MarkGraban) February 20, 2015
How many have been affected by medical harm personally, friend, or family? Most of the #shs2015 room stands. pic.twitter.com/V7wT3YVH8d
— Mark Graban (@MarkGraban) February 20, 2015
If nurses or others aren't excited about #Lean, don't blame them… that's our fault as facilitators/teachers, says @IsaacMitchell #SHS2015
— Mark Graban (@MarkGraban) February 20, 2015
"The hypothesis we were trying to test…" is a very apt way to start a #Lean presentation. @Jim_Rawson_MD #SHS2015
— Mark Graban (@MarkGraban) February 20, 2015
An initial #kaizen improvement in radiology saved $100,000 a year through a small purchasing change. Gave them hope for #Lean – #SHS2015
— Mark Graban (@MarkGraban) February 20, 2015
Increased capacity and volumes in radiology through lean projects. @Jim_Rawson_MD at #SHS2015 pic.twitter.com/3fciqOslvz
— Amanda Mewborn (@amandame1101) February 20, 2015
James Hereford at #shs2015 pic.twitter.com/7Wix3KFYKt
— Mark Graban (@MarkGraban) February 20, 2015
The power of strategic deployment in #lean. James Hereford #shs2015 pic.twitter.com/TKve9cOc1o
— Mark Graban (@MarkGraban) February 20, 2015
"Senior leaders have a privileged existence & normally don't have to explain themselves." #lean changes that. Hereford at #SHS2015
— Mark Graban (@MarkGraban) February 20, 2015
Hereford: standard work is the way all agree to do something. #lean #shs2015
— Mark Graban (@MarkGraban) February 20, 2015
Hereford: the typical QI process relying on past data is too slow. #lean uses visual management to see problems NOW. #SHS2015
— Mark Graban (@MarkGraban) February 20, 2015
Hereford drops #Deming on the #shs2015 crowd. Constancy of purpose prevents the cycle of insanity. pic.twitter.com/P3LV7zeFB7
— Mark Graban (@MarkGraban) February 20, 2015
Doctors, clinics & hospitals didn't start scheduling patient appointments until the 1950s. Before was just show up & wait. #SHS2015
— Mark Graban (@MarkGraban) February 20, 2015
To those who attended our #SHS2015 talk, come see a #Kaizen culture first hand at Joe's health system: https://t.co/nHejtKlPcq
— Mark Graban (@MarkGraban) February 20, 2015
Why 100% utilization of MD is really bad for patient waiting times. #shs2015 queuing theory pic.twitter.com/2xzW01lCqD
— Mark Graban (@MarkGraban) February 20, 2015
https://twitter.com/MarkGraban/status/568865497522921472
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