tl;dr: In many organizations, “accountability” is code for blame and punishment. Lean leadership redefines accountability as improving systems, clarifying expectations, and helping people succeed rather than singling them out for failure. “Accountability” is a word that’s easy to throw around in an organization. It’s often pretty meaningless (or not well understood). What does it really mean? People say things like: “We need a culture of accountability.” “We need to hold people accountable.” What Leaders Usually … Continue reading Redefining Accountability in Lean: Moving from Blame to System Improvement