I travel a lot and, thanks to my work, I’m pretty well attuned to the idea of not blaming individuals for systemic problems in an organization. Or, at least I try to be good about this. I’m human, so I slip up sometimes… like the time I wrongly blamed a bartender for a bad attitude, only to learn the systemic reason behind their frustration. Before I ever got involved with Lean, I learned from studying … Continue reading A Hotel, Time Quotas, Systemic Problems, and Employees Not Having the Right Tools