Here’s the third cartoon collaboration with artist Carrie Schurman, CMA (AAMA), a workflow facilitator at a health system in Florida. See all of the cartoons here. More to come! This cartoon is not inspired by any particular incident or any real health system, but it was based off my random thought about what would happen IF a senior executive really misunderstood the intent of a “Gemba Walk.” Clearly, gemba walks aren’t about exercise. They’re about observing in … Continue reading Unclear on the Lean Concept: Gemba Walks