Yesterday, Thomas Eric Duncan, the first person diagnosed with Ebola in the U.S. died in a Dallas hospital. As I’ve been following this story, I keep thinking about bad systems and bad processes. Sometimes, there’s a lack of planning and sometimes it’s a lack of proper execution, it seems. I’m not spending much time asking “who screwed up?” Liberia, where Duncan traveled from, had airport checks that relied on voluntary disclosure (Duncan lied) and temperature … Continue reading Ebola & Systems & Processes: Can We Do Better? Can We Learn?