Last week, I had the opportunity to spend a day with my Healthcare Kaizen co-author Joe Swartz and his colleagues at one of the three hospitals in the Franciscan St. Francis Health system. It was my second visit and, like the first, it reinforced my view that a culture of continuous improvement really is possible – and when you see it, it’s a wonderful thing. It’s even better to work in it. The people of … Continue reading A Visit to Franciscan St. Francis Health: A Workforce “Unleashed” by Kaizen