tl;dr: Red-green charts push leaders to react to every up and down, turning normal variation into false drama. Process Behavior Charts provide the context needed to see signal vs. noise–so leaders improve the system instead of chasing each data point. Managing by Results Is Like Driving by the Rear-View Mirror There’s an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing through metrics (and comparisons to … Continue reading Why Red-Green Charts Mislead Leaders: Understanding Variation the Deming and Wheeler Way