We all know the beaver is “the engineer of the animal kingdom.” That’s why MIT has a beaver as a mascot… It’s an engineer who likes to build things and is generally nocturnal, an apt description of MIT students. A survey taken by the National Geographic Society has found that the owl, however, is the worst problem solver in the animal world. Why? Because they only ask “who?” instead of “why?” OK, there was no … Continue reading Why “Who?” Is the Worst Root Cause Question: A Lean Lesson From Owls