In November 2012, I had the opportunity to visit Japan for the first time as part of a Lean healthcare study mission. It was fascinating to compare notes with colleagues from the U.S., Belgium, and Holland as we visited factories, including a Toyota plant, and two hospitals that are using the methodology – at least to some extent. One interesting takeaway from the trip was a better understanding of the differences between Toyota’s company culture … Continue reading What I Learned Visiting Lean Hospitals in Japan: Culture, Kaizen & Leadership