tl;dr: In this post, Mark discusses the SQDCM framework, which stands for Safety, Quality, Delivery, Cost, and Morale. He examines how focusing on these five key performance indicators can holistically improve an organization. Drawing on Lean principles, Mark argues that a balanced approach to these metrics can drive continuous improvement, enhance customer satisfaction, and maintain high levels of employee engagement. Today is the start of the 2014 World Cup. While I’m not much of a … Continue reading What Is SQDCM? The Lean Framework for Safety, Quality, Delivery, Cost, and Morale