TL;DR: UMass Memorial Health is working to become a world-class Kaizen organization by engaging all frontline employees in continuous improvement, not just managers or specialists. Inspired by Toyota practices, leaders encourage many small, low-cost ideas–such as a simple Velcro fix that saved $20,000 a year–rather than waiting for large projects. The key lesson: sustainable improvement in healthcare comes from believing that frontline staff have the best ideas and creating a culture where those ideas are … Continue reading How UMass Memorial Is Building a World-Class Kaizen Culture in Healthcare