UMass Memorial Aims to Become a “World Class” Kaizen Organization

I was really happy to see this article about Kaizen and employee engagement at UMass Memorial Medical Center:  What’s good for Toyota is good for UMass Memorial. When I was with LEI in Boston, I had a chance to meet Dr. Eric Dickson before he became CEO at UMass, knowing him as a serious student of … Continue reading UMass Memorial Aims to Become a “World Class” Kaizen Organization