TL;DR: GM’s “Speak Up for Safety” program targets the wrong problem. Employees spoke up about the ignition switch for more than a decade. Leaders didn’t listen. The problem at GM wasn’t that employees didn’t speak up. An engineer flagged the faulty ignition switch in 2001. A service technician flagged it in 2003. Thirteen people died anyway. Now GM is launching a program called “Speak Up for Safety” — aimed at the wrong group. I posted … Continue reading GM’s Speak Up for Safety Program: Why Listening Is the Harder Problem