TL;DR: Lean thinking teaches us not to blame individuals for mistakes that are caused by broken systems. In healthcare, this mindset aligns closely with Just Culture and patient safety principles: human error is inevitable, fear makes performance worse, and real improvement comes from fixing processes–not punishing people. When staff are treated with respect, they are more likely to speak up, report near misses, and help prevent future harm. I saw this video last night on … Continue reading Lean Thinking: Why We Don’t Blame Individuals for Systemic Errors