Process Problem: #NFL #SuperBowl #CoinToss, A Defect & Rework

For the coin toss of the Super Bowl 48 (or XLVIII), the referee¬†Terry McAulay handed the coin to Joe Namath to toss it… it appeared that McAulay realized when the coin was in mid air that he had possibly forgotten to ask the Seahawks to call it. Oops! Failing to stop Namath, McAulay caught the … Continue reading Process Problem: #NFL #SuperBowl #CoinToss, A Defect & Rework