tl;dr: Push vs. pull in healthcare gets debated more than it needs to be. What actually matters is flow — the right care, in the right place, at the right time. Better flow means less waste, fewer delays, and better care. Of all the different Lean concepts, push vs. pull in healthcare is probably the most confusing. I tried to address this in my book Lean Hospitals, but I see a lot being said or … Continue reading Push vs. Pull in Healthcare: Why Flow Is What Really Matters