#Lean: Clarifying Push, Pull, and Flow in a Hospital; the Patient (the Customer) “Pulls”

Of all of the different Lean concepts, it seems that the question of “push” versus “pull” is often the most confusing for folks in healthcare. I tried to address this in my book Lean Hospitals, but I see a lot being said or written about pull that I think doesn’t quite capture the concept. This is … Continue reading #Lean: Clarifying Push, Pull, and Flow in a Hospital; the Patient (the Customer) “Pulls”