Like Lean: Hotels Involve Customers ala “Lean Design”

A few weeks back, USA Today published an article that made me think of some of the approaches being used by hospitals under the banner of “Lean Design.” In Lean Design efforts (see this great book), hospitals ┬áinvolve customers (patients and families) to help iteratively design spaces that best suit their needs. Hotels are doing … Continue reading Like Lean: Hotels Involve Customers ala “Lean Design”