tl;dr: “Accountability” in most organizations means blame — but real accountability starts with leaders fixing systems, not punishing individuals who can’t do the right thing because the system won’t let them. One of our topics, prompted by some feedback from a management survey, is accountability. Every time a leader says “hold them accountable,” there’s a decent chance the real problem just bought itself another six months of survival. Blame feels like action. But it’s usually … Continue reading What Does “Holding People Accountable” Really Mean in a Lean Culture?